Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Monitor and manage accounts receivable portfolio to ensure timely collections.
- Responsible for initiating calls to delinquent customers by phone or e-mail to collect payments.
- Investigate and resolve billing discrepancies and customer disputes.
- Maintain accurate records of collection activities in the system.
- Work closely with other teams to address account issues.
- Generate and analyze aging reports to track overdue accounts.
- Ensure compliance with company policies and relevant regulations regarding debt collection.
- Perform ad-hoc reports for management as well as other duties and special projects as assigned.
Requirements:
- Strong knowledge of billing and collections procedures.
- Excellent verbal and written communication skills.
- Ability to handle difficult conversations and negotiate effectively.
- High level of attention to detail and organizational skills.
- Proficiency in Microsoft Excel and other Microsoft Office programs.
- Must have excellent customer service and interpersonal skills with both internal and external customers.
- Ability to work independently and meet deadlines in a fast-paced environment.
Preferred Qualifications:
- High school diploma or equivalent.
- Experience in collections and/or the transportation industry is a plus.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
