Tech support
Tech support
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
Tips: Provide a summary of the role what success in the position looks like and how this role fits into the organization overall.
Responsibilities
Walk customers through the process of installing the software on their machines and starting up the program for the first time
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Send technical documentation to customers who have lost or misplaced theirs
Refer difficult cases to a senior analyst or support tech
Assume remote control over customers computers when necessary to resolve problems
Make hardware recommendations for customers whose machines cannot support the software
Technical Support Specialist Qualifications/Skills:
- Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Vendor relations.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Knowledge of script languages such as Python JavaScript Java C# etc.
resolve,hands-on problem-solving,vendor relations,documentation,testing,collaborative,networking principles,operating systems,software maintenance,communication,process improvement,customer service,scripting languages (python, javascript, java, c#,software,technical documentation,troubleshooting,problem-solving,organization
Employment Type
Full Time
Key Skills
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