Text-Based Customer Support Associate Remote 2535Hour No Experience Needed Remote Jobs No Experience No Degree
Text-Based Customer Support Associate Remote 2535Hour No Experience Needed Remote Jobs No Experience No Degree
Posted on :
23-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-05-2025
Job Description
Text-Based Customer Support Associate Remote $25$35/Hour No Experience Needed Remote Jobs No Experience No Degree
Role Overview
A fast-scaling remote service provider is hiring for an entry-level position as a Text-Based Customer Support Associate. This role pays $25$35 per hour and requires no prior experience or college degree. If youre looking for a legitimate remote job with no phone calls no cold outreach and no educational prerequisites this opportunity offers the flexibility and support structure you need to start working from home today. Youll assist customers entirely through chat and email using company-provided tools and templates.
The Client and amp; What Youll Be Doing
The client is a third-party customer experience firm representing a portfolio of brands in wellness e-learning and lifestyle products. These companies depend on fast friendly customer support to build loyalty and ensure satisfaction. In this role youll be managing written communicationsanswering questions about orders providing product information assisting with subscription changes and processing refund requests. Everything you do will be documented and reviewed via a cloud-based CRM system. You wont make or receive any phone callsthis role is 100 text communication.
Primary Job Tasks
Handle live chat conversations in real-time resolving issues related to accounts product info delivery updates or general service questions.
Respond to incoming support emails crafting personalized replies using approved templates and internal documentation.
Document every interaction within the CRM tagging cases accurately to ensure proper reporting and follow-up.
Learn and follow the brands written tone guide to ensure all messages reflect the clients identity and communication standards.
Apply standard solutions for common questions while customizing language to make customers feel heard and valued.
Escalate sensitive cases to senior agents providing detailed written summaries to ensure smooth resolution.
Prioritize incoming messages based on urgency service level agreements and complexity.
Monitor and manage multiple tickets and chat conversations simultaneously while maintaining response speed and accuracy.
Review internal announcements at the beginning of each shift to stay updated on product changes technical issues or policy updates.
Participate in ongoing writing audits receiving feedback on tone clarity and customer satisfaction.
Suggest improvements to reply templates or knowledge base articles based on frequent customer feedback.
Complete shift summary logs to inform your team of any unresolved issues or special situations.
A Typical Shift Breakdown
Early in Your Shift
Start by reviewing any urgent carryover messages and checking team announcements. Begin clearing priority email tickets and open live chat if your shift includes real-time coverage.
Mid-Shift Workload
Expect a steady flow of incoming support requests. Youll be managing 34 chat conversations at once while also working through queued emails. Most messages relate to password issues billing questions and order tracking.
Wrapping Up
Conclude active chats tag unresolved tickets properly and submit your shift log. If any customers require follow-up flag their cases for the next available agent and leave clear written notes.
Who Were Looking For
No prior experience needed
No degree requiren to all educational backgrounds
Confident written English skills
Typing speed of at least 40 WPM with accuracy
Comfortable working from home and managing your own schedule
Strong attention to detail and written tone
Familiar with using a browser email and basic online tools
Available for 1540 hours per week
Responsive to written feedback from team leads
Reliable internet connection and personal computer setup
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Your typing doesnt need to be lightning-fastbut your writing must be clear warm and error-free. Use positive language and keep replies concise and helpful.
Learning Product Details
Youll get access to searchable help docs and saved replies. The best agents learn how to locate accurate answers quickly rather than memorizing information.
Written Tone and Customer Care
Your tone is everything. Even if youre replying to an angry message your words should remain calm respectful and supportive. Personalize replies instead of sounding robotic.
Managing Live Workload
Youll often juggle several chats at once. Keep your tools organized use keyboard shortcuts and prioritize urgent cases without rushing.
Handling Remote Independence
You wont be on camera. You wont be in meetings. But your results matter. Treat each shift like a professional commitment and manage your environment accordingly.
Growing With Feedback
Feedback is not optional hereits the culture. Weekly reviews help you improve your responses which leads to better performance recognition and pay.
Getting Started with the Client
Initial Application
Submit your resume and basic availability information. Youll be asked to share your remote setup and time zone.
Written/Typing Skills Assessment
Youll complete a quick chat simulation and written task to demonstrate tone grammar and problem-solving skill.
Interview or Chat Simulation
Selected candidates will do a short live chat simulation with a hiring manager to mimic a real customer interaction.
Remote Training (Paid)
The client provides a 3-day paid training program with interactive lessons tone practice and live tool walkthroughs.
Trial Period With Coaching
Youll start a 10-shift trial period where a support lead will review your tickets and offer coaching every day.
Ongoing Work Assignment
After your trial youll be added to the full team with regular shifts a performance dashboard and eligibility for bonuses and promotions.
Workplace Environment
This is a writing-first async-first team. Youll rarely have meetings and never be expected to turn on your camera. Everything is tracked through written dashboards and coaching happens through annotated feedback. The team shares tips in Slack and peer mentorship is encouragedbut your work style is your own. What matters most is clarity consistency and customer satisfaction.
Perks and Extras
Paid remote training
Weekly or biweekly pay (depending on region)
Flexible scheduling across time zones
Bonuses for consistent writing quality
No phone calls meetings or video chats
Grammarly Premium and Notion access included
Promotion path to QA and editorial roles
Equipment stipend after 30 days of successful shifts
Why This Role May Be the Right Fit for You
You dont need a degree a resume full of jobs or special software to succeed here. You just need to write clearly show up on time and be willing to improve. If youre tired of jobs that require endless phone calls or strict office rules this is your chance to work quietly productively and on your own termswhile building real remote experience and earning solid pay.
Applicant Questions Answered
Do I need to talk to customers on the phone
No. This is a 100 written support position. You will not be making or receiving calls.
Can I apply without any customer service experience
Yes. This is an entry-level role and includes full paid training.
Are international applicants accepted
Yes. As long as your internet connection is stable and your time zone overlaps with shift availability you are welcome to apply.
Is this a flexible schedule
Yes. You can select from available shifts. We offer both part-time and full-time coverage options.
What type of computer do I need
Any modern desktop or laptop (Mac or Windows) with a browser and internet speed of at least 25 Mbps. No special software is required.
How long does training take
Training lasts 3 days and is fully remote and paid. Youll begin live work immediately afterward.
Next Steps to Apply
Submit your resume and complete the brief skills test to begin. Youll hear back within 23 business days if selected. This is a fast-track opportunitytraining slots are limited so apply now and begin earning from home without a degree or prior experience.
Employment Type
Full Time
Key Skills
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