This is a remote position.
Schedule:
Client Timezone: Australian Western Time (Perth)
Responsibilities:
- Process repeat orders for existing clients using Xero and supplier websites
- Calculate pricing using established markup matrices based on order quantities
- Liaise with clients regarding quotes and order specifications
- Coordinate with graphic design team for mockups and visual presentations
- Place orders with suppliers through provided online portals
- Manage order documentation through Google Docs systems
- Create and send invoices to clients
- Recommend appropriate embellishment techniques (screen printing vs. embroidery) based on client needs
- Track and process orders through internal systems for embroidery and screen printing departments
- Communicate with office team via video link for questions and guidance
Scope:
- Reports directly to the Australian office team
- Handles existing customer accounts and repeat orders
- Works with established pricing matrices and systems
- Threemonth training period to achieve full competency
- Regular interaction with Australian office via permanent video link
- No proactive sales responsibilities
- Primary focus on order processing and customer service
Requirements:
- 35 years of administrative or customer service experience
- Strong attention to detail and ability to follow established processes
- Excellent written and verbal communication skills in English
- Proficiency with Xero accounting software
- Experience with Google Workspace (particularly Google Docs)
- Ability to work independently while maintaining clear communication with the team
- Strong organizational skills and ability to manage multiple orders simultaneously
- Basic understanding of pricing and markup calculations
Independent Contractor Perks
Permanent workfromhome
Immediate hiring
Steady freelance job
ZR23440JOB
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