Character

As a Resort Mascot or Character Performer at Westgate Lakes Resort & Spa youll play a key role in creating a vibrant and welcoming atmosphere for our Owners Guests and Team Members. By embodying our property mascot (costume character) youll engage with families bring joy to children and add an extra layer of fun to resort events and daily interactions. Youll help deliver our Service Philosophy to life by providing a quality vacation experience that exceeds expectations all while maintaining the mascots character integrity and ensuring safety and positivity in every interaction

Job Responsibilities:

• Wear a mascot costume including head torso arms legs hands and feet. Maintain character integrity by staying in character at all times including nonverbal communication only. (Costume fits individuals between 50 and 510 tall and costume weighs up to 15 pounds.)
• Greet Guests and Owners warmly in the lobby during daily checkins and interact with families and children throughout the resort. Be available for photos and ensure a positive guest experience.
• Attend and maintain an active presence at Westgate events including Welcome Parties Owner events and any onproperty gatherings.
• Distribute balloons stickers food and drinks to families.
• Visit key resort locations such as the Lobby Waterpark Owners Club House Picnic Area Welcome Booth swimming pools and other areas as needed.
• Act as a mascot handler when needed to ensure safety and serve as a liaison between guests and the mascot.
• Assist with lobby and sales floor greetings when the mascot is not in use.
• Adhere to department training standards to ensure a seamless and consistent guest experience.
• Perform other duties as assigned to support resort operations and guest engagement.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• One to two years experience in guest relations hospitality or customer service positions is a plus.
• Previous experience as a mascot performer or in an entertainment role is preferred.

Education

• High school diploma or general education degree (GED)

Skills/Knowledge

• Strong communication and interpersonal skills.
• Ability to engage positively with guests of all ages.
• Enthusiastic and friendly personality with a passion for creating memorable guest experiences.
• Ability to maintain character integrity including nonverbal communication while in costume.
• Comfortable performing in a mascot costume for extended periods including in varying weather conditions.
• Excellent time management and reliability with the ability to follow schedules and event timelines.
• Understanding of safety protocols for mascot performance and guest interactions.
• Must be able to lift 15 pounds.
• Must be able to withstand exposure to wet and/or humid conditions; outside weather conditions.

Additional Information :

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.