IT OPS Intern
IT OPS Intern
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45000 businesses in more than 40 industries and enforces key consumer protection licensing and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and by helping to resolve complaints DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and worklife balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York Citys communities. For more information about DCWP and its work call 311 or visit DCWP at or on its social media sites Twitter Facebook Instagram and YouTube.
DCWP seeks a College Aide hire to play a key role in the agencys Information Technology team (DoTSS) while gaining IT experience during their college experience. The College Aides will assist the IT Operations team in updating and enrolling laptops into DCWPs Mobile Device Management (MDM) platform agency inventoryasset tracking and helpdesk support. Responsibilities and tasks will include but not limited to:
Wireless Support
Enrolling mobile devices in MDM (iPhones iPads Laptops)
Configuring and Adding Mobile Printers to iPads
Relinquishing mobile devices
Troubleshooting mobile devices
Upgrading agency iPhones/iPads and performing software updates
Technical Support:
Identifying hardware and software solutions
PC/Laptops Software and Hardware Installations and Configurations
Image Creation and Deployment PCs and Laptops
Troubleshooting technical issues on IT Assets
Inventory taking
Providing support over the phone and in person
AD and Email account creations modifications etc.
Customer Service:
Explaining technical concepts to staff in easytounderstand terms
Listening to staff to understand and properly address the root of their problem
Talking DCWP staff through a series of actions to resolve a problem
Following up with DCWP staff to ensure the problem is resolved
Maintaining a professional friendly demeanor
SUMMER COLLEGE INTERN 10234
Qualifications :
As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program June August each year.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
