Customer Service Officer
Customer Service Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a detailoriented and proactive Customer Service Officer to join our growing team. This role is responsible for delivering efficient accurate and courteous service to customers handling inquiries and resolving issues in a timely manner. The ideal candidate will demonstrate strong communication skills problemsolving abilities and a customerfirst mindset.
Responsibilities
Respond to customer inquiries via phone email and inperson
Resolve product or service issues by clarifying customer complaints and determining the best solution
Maintain customer records by updating account information
Provide accurate valid and complete information using the right methods and tools
Follow communication procedures guidelines and policies
Escalate unresolved issues to the appropriate internal departments when necessary
Keep uptodate with product knowledge and internal procedures
Qualifications :
Qualifications
High school diploma or equivalent; Associates or Bachelors degree is a plus
Proven customer support experience or experience as a client service representative
Strong written and verbal communication skills
Ability to multitask prioritize and manage time effectively
Basic computer proficiency and ability to learn new systems
Strong problemsolving and conflict resolution abilities
Teamoriented with a positive attitude
Additional Information :
Benefits
Competitive annual salary ($32000 $36000)
Opportunities for professional development and internal advancement
Skillbuilding and training programs
Supportive and inclusive work environment
Fulltime position with consistent weekday hours
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
