Customer Service Agent
Customer Service Agent
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Job Description
Job Description
Captura Hall is currently seeking a dedicated and customerfocused Customer Service Agent to join our Tampabased team. The ideal candidate will be responsible for handling customer inquiries resolving issues efficiently and ensuring a positive customer experience. This is an excellent opportunity for someone who thrives in a fastpaced environment and is passionate about helping others.
Responsibilities
Respond to customer inquiries via phone email and live chat in a professional and timely manner
Provide accurate information about products and services
Resolve complaints and issues with empathy and efficiency
Document customer interactions and maintain records in our system
Collaborate with internal departments to find solutions for customer concerns
Stay updated on company policies products and procedures
Qualifications :
Qualifications
High school diploma or equivalent required; associate degree preferred
Minimum of 1 year of customer service experience
Strong communication and problemsolving skills
Proficient in using computer systems and CRM software
Ability to multitask and remain calm under pressure
Must be detailoriented and highly organized
Additional Information :
Benefits
Competitive salary ($40000 $50000 annually)
Growth and advancement opportunities within the company
Skill development and onthejob training
Supportive and professional work environment
Paid time off and holidays
Health and wellness benefits available
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
