Technical Writer
Technical Writer
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Salary Not Disclosed
1 Vacancy
Job Description
The Technical Writer is responsible for writing instruction manuals guides and other kinds of supporting documentation for data center operations. The Technical Writer is responsible for authoring and illustrating well written content which presents applications in a clear and concise manner as easytouse. When preparing documentation and standardizing content the Technical Writer will collaborate with management and support personnel
RESPONSIBILITIES
- Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience
- Collaborate and consult with team members to develop and execute content
- Proficient with all required Mission Critical Operations standards policies and processes
- Develop a deep understanding of internal and external users and their learning needs
- Understanding of proper daytoday operations and how systems act interdependently and proficient in client processes local site/campus procedures and critical equipment operation/failure mitigation steps
- Create end user documentation such as SOPs training manuals and howto guides for the nontechnical user
- Make manuals guides procedures and other supporting documentation easytouse by presenting them in a clear and concise manner
- Act as an editor to prepare review revise and maintain technical documents ensuring consistency in documentation
- Experience with automated workflow
- Assist with the development of Data Center standards and policies when necessary
- Gather and analyze technical and product information from various sources to document new or changing functionality
- Maintain a library of application documentation cataloging it for internal and/or external use
- Prepare and author various internal communication efforts as requested
- Complete other such duties assigned by T5FM management
Qualifications :
EDUCATION AND EXPERIENCE
- High school degree required
- Prior military or technical school training preferred
- 13 years experience in Mission Critical Environments preferred
- Electrical or mechanical licensure preferred
Additional Information :
KNOWLEDGE SKILLS ABILITIES AND COMPETENCIES
- Strong verbal and written communication skills required for working effectively with CFM team members vendors and customers on daily data center management
- Good written technical proficiency to support the creation and revision of process documentation (MOPs SOPs and EOPs) 2
- Able to read and understand electrical and mechanical manuals drawings and sketches
- Strong experience owning an endtoend documentation creation process
- Experience creating infographics to communicate workflow processes and abstract topics clearly.
- Excellent attention to detail and the ability to prioritize and work in a fastpaced changing environment.
- Background knowledge of technical platforms and languages
- Excellent writing and proofreading skills
- Embraces a teambased mentality by building positive morale and team spirit supporting teammates efforts to succeed and recognizing teammates accomplishments
- Has a cando customer service attitude who is conscientious and takes personal pride in their work
- Has high degree of attention to detail and completes tasks on time
- Able to follow instructions respond to management direction and volunteer readily when asked
- Able to handle changing needs and priorities accurately and professionally
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis meaning performed by the CFT alone without notice and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.
- Ability to stand walk sit climb and balance
- Ability to stoop kneel crouch and crawl using both arms and legs
- Ability to reach grasp push pull handle feel and type with both hands and arms
- Ability to smell talk and hear
- Ability to see at close and distance ranges and the ability to see and correctly distinguish color
- Ability to lift equipment in small spaces without mechanical assistance weighing up to 100 pounds
- Ability to work inside and outside
All your information will be kept confidential according to EEO guidelines.
T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
