Client Account Installation Advisor - Hybrid
Client Account Installation Advisor - Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
Ready to use your project management skills to manage a book of business within the National Client accounts As a Client Account Installation Advisor youll manage all facets of client benefits set up; administrative details benefits confirmation structure and billing set up eligibility collection and loading and ID card act as a liaison between our clients and internal business partners driving the installation process
What Youll do:
Own the client experience across the endtoend onboarding process for new and renewing clients
Lead implementation meetings with clients that might at times be in person. Develop and present implementation calendar to client including matrix partner deliverables. Responsible for coordinating and delivering implementation documents to client and obtaining client signoff
Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the clients intent with respect to benefit plans and administrative capabilities. Renegotiate as needed through ongoing communication
Act as a benefits expert and interact with client on benefit intent. Partner with Implementation Specialist to assess the feasibility of requested plan designs and understand and execute on clients plan interpretation
Coordinates and builds relationships with internal matrix team of subject matter experts to execute implementation for clients and manages issues and drives resolution
Youll coordinate downstream areas for benefit build structure build work order build eligibility ID cards and reservations billing banking and scheduling calls as needed to facilitate implementation of account
Communicate ongoing implementation status to client internal and external partners. Surface negotiate and resolve all issues relative to implementation process plan design and timing of deliverables. Communicate outcome and next steps with Sales Client Service Executive and other matrix partners as needed
Requirements:
High School diploma or GED required. Bachelors degree in business administration business communication marketing or other appropriate professional degree preferred
3 years of experience in project management/account management/account services/sales or other areas requiring significant client interaction and ability to effectively problemsolve issues to resolution required
3 years of experience in creating and presenting customer / producer communications
Demonstrated leadership ability motivational skills success in negotiations and ability to influence internal/external constituencies
Ability to manage multiple and divergent priorities and deadlines work independently and proactively negotiate and manage expectations for mutually acceptable solutions
Proficiency with multiple software and systembased applications including database and spreadsheets (Word Excel PowerPoint tracking systems) Required
Understanding of a multitude of insurance plans including medical dental longterm disability accidental death & dismemberment and life coverages
Experience and ability to understand the technical aspects of the installation cycle and data behavior
Ability to travel to attend client meetings approximately 10%
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary ofUSD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
