MES Support Analyst
MES Support Analyst
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
MES OnCall Tier 2 Support
Location: Remote
Duration: 12 Months
Summary:
- Triage investigate resolve and manage all Manufacturing Execution Systems (MES) ServiceNow tickets
- Assist shop floor operators when escalated from Tier 1 to Tier 2 support
- Maintain and develop MES Knowledge Base
- Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets
- Data Analysis of support tickets
- Author updates and changes to Electronic Batch Records(EBR) following GxP and SDLC protocols in collaboration with Site Tier 2 Support team
- Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required
- Expected to be a Subject Matter Expert in Life Sciences
- Nights and weekends will be required
- Rockwell PharmaSuite authoring experience
- IT troubleshooting experience
- ServiceNow management
- Manufacturing IT applications awareness
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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