IT Support Specialist, Hospitality

Position Summary

The IT Support Specialist has primary daytoday support responsibility for hotel information systems and software applications support. This includes enduser support help desk activities onsite problem resolution and systems installation. The position performs their duties with a guestservice mindset and with the goal of enabling hospitality employees to provide excellent service to our guests. This position reports to the IT Support Services Manager.

Job Posting Deadline 

Applications for this position will be accepted until June 1 2025. 

Essential Job Functions/Key Job Responsibilities

• Perform desktop and application support across the hotel portfolio
• Assist in the identification diagnosis and resolution of issues within the hardware and software ecosystems
• Onboard new users via Active Directory Office365 and user specific applications
• Maintain commitment to providing excellent customer service in a fast paced and sometimes stressful environment
• Occasional after hours work and oncall rotation is required
• Provide input on current and future technology and outside support services
• Provide support of projects for departments and endusers
• Provide enduser problem solving and troubleshooting and delegate support to staff or outside vendors as needed
• Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
• Assist in maintaining user configurations passwords and access privileges
• Provide support during system outages or interruptions and maintain contingency operations until full recovery is achieved
• Perform projects as assigned specific to the job duties
• Other duties as assigned

Qualifications :

Education & Experience Requirements

• COMP TIA A or other industry certification College degree in Information Systems or technology field preferred
• 1 years in hotel operations or applicable technical experience preferred

Knowledge Skills & Abilities

• Excellent organizational verbal and written communication skills
• Proficient knowledge of Microsoft Windows Exchange and Active Directory
• Knowledge of computer applications and operating systems
• Knowledge of hospitality applications for example Infor HMS Alice Delphi Sonifi preferred
• Knowledge of WiFi and internet networking environment
• Knowledge of security standards and best practices within the technical field
• Knowledge of standard practices for diagnosing and fixing technical problems
• Ability to identify analyze and resolve technical problems effectively
• Ability to learn and utilize advanced technical tools systems or software
• Ability to manage small projects is preferred
• Ability to approach complex problems methodically and analyze them from multiple perspectives
• Ability to ensure accuracy in technical work and avoid errors
• Ability to stay up to date with new technologies tools and industry standards

Additional Information :

Work Environment and Physical Demands

• Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
• Regularly work indoors with no adverse or hazardous conditions
• Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits 
This position is categorized as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.  

• This position is classified as a part time seasonal position eligible for the following benefits:
• Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs 
• Employee Ski Pass
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

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