Front of House
Front of House
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
- Greet members and guests with a friendly and professional demeanour ensuring they feel welcomed and valued.
- Handle member checkins bookings and inquiries efficiently and accurately.
- Provide information about the clubs facilities programs and events assisting members with any queries or needs.
- Maintain the reception area and lounge spaces ensuring they are clean organised and inviting.
- Assist with membership signups and renewals providing information and guidance on membership options.
- Support the management team with administrative tasks including scheduling recordkeeping and reporting.
- Coordinate with other departments to ensure smooth operations and a seamless experience for members.
- Handle member feedback and complaints with professionalism escalating issues as needed to ensure prompt resolution.
- Assist in promoting club events classes and services to enhance member engagement and participation.
- Ensure compliance with all health and safety regulations maintaining a safe environment for all.
Qualifications :
- Previous experience in a customerfacing role ideally within the sports fitness or leisure industry.
- A passion for providing excellent customer service and creating a welcoming environment.
- Strong communication and interpersonal skills with the ability to engage positively with members and staff.
- Highly organised with the ability to multitask and manage time effectively.
- A proactive and problemsolving mindset with the ability to handle situations calmly and efficiently.
- Basic administrative skills including familiarity with booking systems and handling payments.
- A team player with a positive attitude and a willingness to help wherever needed.
- Flexibility to work varied shifts including evenings and weekends to meet the needs of the club.
Additional Information :
- Think without limits Think fast fearlessly and take the team with you.
- Own it and back yourself Own the basics own your role and own the results.
- Be relevant Relevant to our people our partners and the planet.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
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