Communications Supervisor

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*****THIS IS AN INTERNAL ONLY POSTING.*****
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Only current employees of AthensClarke County will be considered for this position.

High school diploma or equivalent with a minimum of five years of experience in radio and telecommunications or related experience required; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this position.

Requires possession of certification for NCIC and GCIC.

Two years of experience as Communication Officer with AthensClarke County Police Department preferred.

Must possess or have the ability to obtain supervisory certification within twelve months

One year of supervisory experience preferred.

The following duties are normal for this job. These are not to be construed as exclusive or allinclusive. Other duties may be required and assigned.

Supervises directs and evaluates assigned staff processing employee concerns and problems directing work counseling disciplining and handling employees performance appraisals.

Ensures the efficient and effective delivery of communication services to law enforcement fire and EMS.

Responsible for scheduling communications resources and determining assignments for each shift. Monitors performance of assigned personnel through radio and phone conversations to ensure compliance.

Directs the training of new employees and provides ongoing training for all communication officers; assists subordinates and provides technical support as needed and ensure that daily observation reports are completed.

Ensures that necessary equipment and supplies are available and operational. Inspects equipment for proper use and care and is responsible for maintenance and repair of equipment in the communications center.

Plans and directs shift activities of the unit; prepares daily work rosters; adjusts schedule staffing and/or requests overtime to ensure adequate manpower at all times; approves leave requests; documents employee absentee occurrences and work related injuries.

Advises and assists communications officers on unusual difficult or complex situations involving citizens calls radio operations equipment operations and other matters relating to the communications center.

Receives and investigates citizen complaints involving the performance of communications personnel.

Maintains current manuals policies/procedures bulletins etc; reviews GCIC/NCIC entries.

Testifies in judicial proceedings as necessary and assists prosecutor with preparation of cases which includes copies of phone/CAD records and radio traffic when necessary.

Prepares and/or generates routine correspondence letters memoranda forms reports payroll data and other documents as necessary.

Acts as liaison between callers and police fire and emergency representatives.

Available for backup duty when necessary.

Notifies oncall personnel and Department Heads when serious incidents occur.

Performs other related duties as required.

Knowledge Skills and Abilities
Knowledge of the policies procedures and activities of the Police Department as they pertain to the performance of duties relating to the position of Communications Supervisor.
Knowledge of the terminology used within the department.

Knowledge of applicable federal/state statutes local ordinances departmental policies and procedures and departmental methods as required in the performance of duties.

Knowledge of regulations and procedures of state and national crime information centers the geography and road system of AthensClarke County dispatching procedures and radio codes used by Police Sheriff and Fire Departments.

Ability to compile organize prepare and maintain an assortment of records reports and information in an effective manner and according to departmental and/or governmental regulations.

Ability to communicate effectively with supervisors and other staff members.

Ability to use independent judgment in routine and nonroutine situations.

Ability to handle required mathematical calculations.

Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.

Ability to plan organize and/or prioritize daily assignments and work activities.

Ability to comprehend and apply the regulations and procedures of the department.

Ability to use independent judgment and discretion in supervising subordinates including the handling of emergency situations.

Ability to operate various equipment including a computer copier telephone recorder and radio/communications equipment.

Ability to communicate orally and in writing ability to deal with the public ability to make decisions accurately and rapidly and maintaining records and writing reports.