Customer Success Senior Specialist

• Act as strategic partners to our key local regional and global clients
• Is an internal and external innovation agent. Drive change for faster reaction to changing market requirement.
• Is considered known experts in their market (industry products channels etc.)
• Support internal Sales team in lead generation/ business development process.

External

• Understands and works with the whole portfolio of Point of Sales related data with global and key clients (gfknewron market predict and consumer) and is the central point of contact
• Delivers insightful toplevel presentations and actionable recommendations to our key clients
• Become a market expert in one or more categories / industry segments.
• Ensures effective and efficient client training and onboarding of new senior customers.
• Drives high adoption rates (i.e. activation reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goals
• Educates key and senior customers about the most relevant features/functionalities for their specific business needs.
• Finds and builds new user base for NIQ offerings
• Develops factbased answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clients
• Identifies Sales leads for cross sell and upsell opportunities with the client
• Helps to improve business renewal rate by demonstrating clear business outcomes and value         

Internal

• Makes sure that the client experience is at a high level and servicing comparable over the team members
• Responsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organization.
• Being an internal CSM ambassador and multiplicator drive the CSM spirit within the organization as a role model
• Fully certified CSM (minimum gfknewron market predict and consumer) and knows and uses the different propositions in detail
• Takeover of special CSM projects (e.g. creation of internal/external training content etc.)
• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
• Collects and provides feedback to product teams on functionality features etc. of gfknewron platform as well as to ops and other teams on nonplatform issues to drive better client experience
• Collaborates with account management at the presales and renewal stages identifies sales leads
• Coordinates internal client services nationally and internationally

In other words: You will make the difference as a role model for your team and by being the face of our company and its digital solutions!

Here is what we are looking for additionally:

• Bachelors/ Masters degree in Business Administration or equivalent experience.
• Strong business understanding in tech & durables business and related Retail.
• Interest for multiple product categories and markets.
• Ideally 14 years of experience in consulting market research product management of durables or equivalent business units
• Strong presentation and communication skills clientcentric approach.
• Proactive and consistent engagement with multidisciplined teams.
• Coordination and decision making of how to achieve client outcomes and organization goals.
• Driving delivery of results for clients & NIQ across diverse cultures mind sets disciplines and influences.
• Passion dedication and commitment.
• Creativity and the ability to address realworld business problems analytically.
• Eagerness to learn open mindset team spirit and an entrepreneurial attitude.
• Excellent presentation and communication skills clientcentric approach

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for selfstarters who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution We are excited to get to know you!

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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