Global Adoption Expert (Business Development & Sales)

We are seeking a highly collaborative and peopledriven Global Adoption Expert to lead training enablement and change management for our Digital Sales organization as part of the Sales Technology team. Your role is to ensure that every innovation whether process or technology is implemented deeply adopted embedded in workflows and embraced by teams across the globe.

This role will focus on building scalable training programs leading behavioral change initiatives and activating communities of practice and local champions as the cornerstone of our innovation adoption strategy. These communities will serve as internal incubators for feedback peer learning advocacy and continuous improvement.

Youll work handinhand with Product Managers Project Managers and Content Experts to shape gotomarket and training plans that support the rollout of new tools and processes ensuring alignment between product development and user experience.

Your work will directly impact technology adoption and as a consequence improve our open rates progression velocity and conversion performance across the Business Development Digital Sales and Enterprise Sales teams. By aligning people processes and technology around an adoption experience that truly works you will improve our customer satisfaction and sales productivity contributing directly to ServiceNows ambition of becoming a $30B business.

Key Responsibilities

• Design and deliver global enablement strategies that support the rollout of new technology and processes.
• Lead onboarding training and continuous learning initiatives tailored to digital sales personas and workflows.
• Collaborate closely with Product Managers and Content Experts to align messaging materials and learning experiences with user needs and product design.
• Establish and scale communities of practice and local champion networks that act as the backbone for innovation adoption driving peertopeer engagement feedback and ideation.
• Drive enterpriselevel change management including stakeholder engagement communications planning and behavioral reinforcement strategies.
• Measure adoption using a combination of system usage sentiment analysis feedback loops and business impact metrics.

A Day in the Life

Your day might begin by checking engagement metrics from a justlaunched onboarding module identifying knowledge gaps and planning improvements. Midmorning you cohost a community of practice session with field champions facilitating a conversation on how teams are using a new guided selling tool in realtime.

Afterward you connect with Product Managers to align on enablement materials and golive communications for an upcoming feature.

In the afternoon you prepare an adoption dashboard for leadership showing global progress and behavioral trends across sales teams.

Ideal Candidate Profile

• Passionate about empowering people through learning enablement and communityled transformation.
• Expert in designing and executing change management and enablement strategies in largescale matrixed environments.
• Proven ability to activate and grow peerdriven networks and champions as catalysts for adoption.
• Comfortable aligning with Product Managers to connect innovation delivery with field activation.
• Empathetic and driven by the challenge of turning complexity into clarity and action
• Curious selflearner autonomous and team player

Qualifications :

• 6 years in customer success enablement change management learning & development or similar roles within SaaS or enterprise sales organizations.
• Experience working with product and innovation teams to support enduser readiness and success in sales organizations.
• Proven track record of leading internal or customerfacing technology adoption initiatives.
• Demonstrated success in building and scaling global communities of practice and champion programs.
• Familiarity with learning platforms CRM AI/automation tools and productivity suites like Microsoft 365.
• Previous experience with the Outreach platform is desired.
• Exceptional communicator and storyteller with a knack for engaging diverse global teams.
• Proficiency in English is needed and additional languages (e.g.: Spanish French Italian Japanese etc.) will be highly valued.

Why Join Us

• Be a key driver in ServiceNows journey to $30B and beyond.
• Collaborate with a visionary highenergy team dedicated to reshaping the future of digital sales.
• Help pioneer AIenabled sales processes with measurable business impact.
• Work in a dynamic inclusive and forwardthinking environment with strong leadership support.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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