Senior Client Partner - Travel ( Hotels, OTA, Cruise, Cars)
Senior Client Partner - Travel ( Hotels, OTA, Cruise, Cars)
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Job Description
The SVP Client Relationships/ Senior Client Partner for Travel will be a member of sales and account management leadership team at WNS UK and report into the Business Unit Head for the Travel Vertical.
Candidates having Client Partner Operations & Sales experience in Hotels OTA Cruise Cars would be preferred for this Role.
This person will have overall responsibility of delivering and owning a high level of governance of client
relationships for Travel.
Note : We will only consider candidates who have done Client Partnering & Client Relationship Management in Travel Domain. (Farming & Hunting)
Specific Responsibilities:
- Own the client relationship endtoend be the voice of the customer with all WNS groups and voice of WNS with the client
- Act in an advisory / consultant role with clients and strategize with them on best course actions in achievement of their business objectives where WNS can be an effective transformative partner
- Peer with client leaders up to CXOs to understand their business imperatives and gain the trust of the client and be perceived as part of their extended team
- Drive revenues with an objective to meet and exceed established targets by creating and championing highvalue propositions for the client
- Have business oversight of client Relationships from all aspects including the account and delivery teams
- Assist WNS senior management in early identification and articulation of client needs and help articulate WNS views to the clients senior management
- Work closely with offshore delivery team(s) to ensure all operations metrics are met
- Manage client visits and accompany them to offshore delivery centers as and when require
- Collaborate with WNS solutions and capability teams to cocreate transformative solutions (digital and/or process) that can be deployed for the respective client or collection of clients
- Establish / lead suitable governance framework including but not limited to weekly / monthly / quarterly / annual Business Review Meetings ensuring progress to plan and flagging exceptions
- Ensure contract compliance both commercial as well as other T&Cs both for client and WNS and resolve variances
- Lend subject matter expertise to other client partners and sales leaders to ensure overall BU objectives are met.
Qualifications :
- Degree level education MBA Preferred
- Work experience in travel specifically in either of the travel segments (OTA Hotels Cruise travel aggregator or car rental industry)
- 10 years of experience in managing client relationships and / or business operations / business development in travel industry at least 3 years of total experience should have been in a senior capacity
- A track record of initiative creativity and motivation to surpass challenging performance goals.
- Excellent analytics presentation storytelling and negotiation skills able to create and deliver convincing arguments
- Relationship builder team player
- Ability to manage conversations across strategic spectrum i.e. 10K feet view to 100K feet View
- Strong interpersonal skills able to build rapport and credibility quickly with an executive level audience
- Superior time management skills and strong attention to detail
- Willingness to undertake extensive travel primarily within EMEA and US and occasionally to India and other offshore delivery locations as needed.
Additional Information :
10 to 15 years of Client Relationship experience out of which at least few years should
have been in a senior capacity ideally with one of the following:- An offshoring company with operations in India
- A knowledge services outsourcing company
- Any offshoring or outsourcing company but work experience in Travel.
- A track record of initiative creativity and motivation to surpass challenging performance goals.
- Excellent presentation and negotiation skills able to create and deliver convincing arguments
- Entrepreneurial spirit
- Relationship builder
- Ability to manage Client Relationship process and forecast with precision
- Strong interpersonal skills able to build rapport and credibility quickly with an executive level audience
- Superior time management skills and strong attention to detail
- Solid grounding in business concepts and dynamics
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
