Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Fairmont Hotels & Resorts all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent where the engaging and anticipatory service you provide over the telephone and email will make our guests feel valued and reflect the exceptional hotel experience to come.
Rate of Pay: $19.74 / hour
Job Duties Include:
- Ensuring all inbound phone calls directed to the Reservations line are answered in a prompt and professional manner and that all standards are met.
- Managing multiple high volume mailboxes for our Tour & FIT segment and Transient segments ensuring responses are delivered in a timely and professional manner.
- Providing our guests with a personalized experience by helping the guests select the best room and rate option to suit their vacation needs.
- Responsible for ensuring that the information on the reservations is set up accurately and look for ways to enhance the guest experience while adhering to all GDPR privacy standards.
- Reviewing all reservations made on the previous date to ensure they are accurate and all pertinent information is noted.
- Actively promote the Accor Live Limitless loyalty program and the benefits of membership.
- Act as an ambassador for our guests the hotel and community.
- General office work i.e. photocopying filing faxing etc.
Qualifications :
- Proficiency in hotel reservations systems (Opera) and Microsoft Office.
- Knowledge of hotel and local area an asset
- Strong analytical skills as well as ability to make decisions independently is essential
You may be required to work on holidays weekends overnights and other nonday shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided onsite for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
- Access to the Mountain Explorer Travel Program Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
