Product Owner - Business Banking

Were looking for passionate individuals to join the ING Australia team as we expand our Business Banking department. We are seeking for an experienced Traditional Product Owners to elevate the banking experience for our Business Banking customers.

Key skills required for these positions include a solid background as a Product Owner and Business Analyst the ability to craft user stories experience as a scrum master proficiency in managing both onshore and offshore teams and effectively bridging the gap between tech and business in an agile setting.

Joining the Delivery Tribe within the Business Bank offers a distinctive chance to influence the future of banking. In this role you will lead strategic technology initiatives aimed at digitalising and automating the Daily Banking experience for our business clientele. This pivotal role demands a focus on streamlining processes meticulous attention to detail and the capability to digitize operations for a seamless customer journey while upholding Risk Regulatory and overarching ING objectives.

Being a part of our team means contributing to innovation and customerfocused solutions within the business banking sector. Join us to drive the evolution of customer experience in banking.

What youll do

• Lead the development and implementation of Daily Banking digitisation initiatives working closely with Contact Centre Operations Marketing Sales Digital Customer Interactions Tech & the Daily Banking tribe to develop product journeys that drive efficiency in process and improved CX.
• Analyse moments of truth and monitor customer feedback to identify opportunities to improve the customer experience including product process and service improvements.
• Hold ownership of the application and onboarding journey of the business deposit products.
• Lead agile delivery of initiatives and ensure continuous improvement in our systems and processes.

What were looking for

• 5 years of experience in product management digitisation or digital channels working in Business Banking domains will be preferred.
• Experience in marketing deposit product management or process improvement.
• Proven track record of leading or influencing product channel and customer journey improvements.
• Extensive analytical mindset; ability to use data for decisionmaking.
• Excellent communication and stakeholder management skills.
• Ability to manage complex issues incidents and remediation initiatives.
• Proficiency in Microsoft Office Visio and ARIS (or similar tools).
• Customercentric ensuring solutions meet customer needs.
• Fast learner with a resultsdriven approach.
• Confident decisionmaker who can challenge ideas and suggest solutions.
• Selfmotivated able to work independently while handling complex tasks.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on an approved sustainability activity

About Us

At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.

When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place youd feel at home Wed love to hear from you.

(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)

Need more
Contact Rachel Yuen on

Applications close in 4th June 2025

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