System Support Analyst
System Support Analyst
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$ 68000 - 80000
1 Vacancy
Job Description
Job Title:System Support Analyst
Company Introduction:G&C Food Distributors is a leading redistributor of refrigerated frozen and dry food. We store and deliver more than 4000 food items to meet the needs of our customers across 27 states and 35 countries internationally.
In recent years G&C Foods has grown to be one of the most respected redistributors in the United States. We are rapidly expanding all areas of our organization and as part of this growth we are looking to add a System Support Analyst to our IT Department!
Location: Syracuse NY
Schedule:Monday through Friday 8:00 AM 5:00 PM
Job Summary:
Interact with G&C associates and customers to resolve problems associated with technical systems. Expected to become knowledgeable on configuration and use cases of various technical systems and to apply this knowledge in configuring and supporting these systems. Areas of specialization include workstation technical support business applications support systems administration help desk support software configuration administration and testing/validation where necessary.
Duties and Responsibilities:
- Manages computer systems on a daytoday basis. Investigate and resolve problems encountered by staff especially those of a critical nature. Uses available support staff when prudent. Look for ways to standardize operations for easier maintenance. Creates mechanisms to automate routine tasks.
- Responsible for overseeing the setup of new workstations into existing environments. Able to analyze the impact of new software and perform software upgrades when necessary.
- Available for afterhours support issues and phone calls from our operations team.
- Provides complete answers to questions asked by other team members which may require added research and investigation.
- Performs tasks that support the administration of G&Cs computer systems.
Assigned tasks may include:
Install and make new equipment operational
Investigate evaluate and provide analysis on new hardware and software;
Train staff on effective operation of new equipment and software and provide firstline support to staff for usage issues and technical problems.
Create workgroup environments i.e. user accounts and groups. Ensures that access to information is by appropriate members only.
Supports the installation of new tools/products focusing on overcoming any interoperability issues.
Ensures the security of our computer systems through policies and system configuration taking all prudent steps to prevent external breakins by unauthorized persons. Ensures that all software is being used according to each packages software license and is not being used improperly.
Perform adhoc or planned system performance audits.
Research and suggest new technologies to improve the infrastructure of G&Cs network.
- Additional duties as assigned
Experience and Education Required:
- Bachelors Degree in a technical curriculum or equivalent demonstrated expertise preferred. Solutions (A CompTIA)
Benefits:
- EMPLOYEE HOT DEALS! Everyones favorite benefit for purchasing all kinds of products for crazy discount prices!
- Excellent Benefits including medical insurance as low as $27.43/week Vision Dental 401k companypaid life
- Potential for annual associate bonuses of up to an additional 3 weeks pay
- Onsite gym/wellness center
- Flexibility with scheduling needs
- Cookouts
- Holiday turkey and ham
- Opportunity for advancement throughout the company
- Open door policy
- Annual Flu Clinic... and so much more!
Contact/Application Information:
If youre interested please apply through Indeed. If you have any questions you can email you for your interest and we look forward to meeting you!
#ADP1
Required Experience:
IC
Employment Type
Full-Time
