Office Associate II
Office Associate II
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$ 11196 - 13172
1 Vacancy
Job Description
Department ofHealth and Human Services (DHHS)
Opening Date: May 21 2025
Closing Date: June 4 2025
Job Class Code: 6542
Grade: 13 (Administrative Services)
Salary: $17.69$25.47 per hour*
*This is inclusive of a 2.25% recruitment and retention stipend
*New State employees begin at Step 1 $17.69 per hour
Position Number:
The Office Associate II position in DSER is a fulltime MondayFriday 85. This position is located in Lewiston ME under the direct supervision of Robert Samson. Partial telework schedule may be available with management approval.
Job duties:
The Office Associate II is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include but are not limited to:
Processing administrative documents and assisting with processing legal documents which may include wage attachments license revocation passport denial and placing/releasing motor vehicle liens
Communicating with parents answering questions and providing information about the child support program
Managing and prioritizing correspondence/contacts including electronic and hard mail addressing time sensitive mail promptly
Telephone Customer Service
Building cases and managing contact with individuals applying for child support services
Document imaging and indexing
Scheduling genetic testing
Assisting with general office duties
Minimum Qualifications:
To qualify for this position you must have training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex varied office support tasks; and 2) the ability to use independent decision making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures.
Note: Applicants are subject to preemployment screening including verification of minimum qualifications application information employment history and references. Conditional offers are made to selected candidates who must successfully complete a preemployment fingerprintbased criminal history record check.
Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.
The Office for Family Independence Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules regulations policies and procedures necessary to ensure that all noncustodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity locating noncustodial parents establishing and enforcing child support orders and representing the Departments interest in the Maine District Court in matters pertaining to child support.The Division of Support Enforcement & Recovery has offices located statewide in Biddeford Sanford Portland Lewiston Augusta Rockland Bangor Ellsworth & Caribou.This position requires occasional travel.
Application Information:
For additional information about this position please contact Ethan Norcross
VACANCIES ARE LISTED BY LOCATIONfor 2 weeks on theState of Maine Career Page. During the recruitment period please apply online submitting a resume and cover letter describing your skills as expert skilled or novice in the following areas:
- Outlook Excel MS Word and comparable word processing/spreadsheet applications;
- Data Entry (entering data and narratives)
- Written and Verbal Communications including keyboarding & telephone skills;
- Customer Service;
- Teamwork
Please Submit all documents or files in a PDF format.
To request a paper application please contact Mandy Hernandez at
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- WorkLife Fit Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays 85%100% of employeeonly premiums ($11196.96 $13172.88 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100% of employeeonly dental premiums ($358.08 annual value).
- Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive six weeks of fully paid parental leave. Additional unpaid leave may also be available under the Family and Medical Leave Act.
State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than fulltime.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Required Experience:
IC
Employment Type
Full-Time
