Product Manager, Operations Experience & Enablement (Hybrid - Flexible Options)
Product Manager, Operations Experience & Enablement (Hybrid - Flexible Options)
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Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
As the Product Manager for Ops Enablement you will drive the digital transformation of operations and administrative workflows across Wealth Management. You will contribute to the platform strategy by supporting the discovery documentation and prioritization of digital needs across operational tasks. You will partner with business product and technology to analyze user roles workflows and experience pain points to recommend and define capabilities to improve efficiency transparency and service delivery.
We are made up of highperforming teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work remotely a few days a week.
Responsibilities:
- Support platform strategy by organizing and maintaining capability backlogs.
- Assist in preparing materials for platformlevel prioritization investment decisions and roadmap reviews.
- Partner with senior product and operations leaders to document key workflows and user journeys.
- Conduct and synthesize discovery interviews and voice of the client with internal stakeholders and BPO partners.
- Support discovery sessions with frontline users and BPO partners to capture experience challenges.
- Act as a voice of operations within product planning to ensure all systems tools and services are aligned with advisor and business needs.
- Guide initiatives across the lifecyclefrom strategy planning and testing through launch and adoption.
- Analyze patterns in manual effort rework and data friction.
- Help maintain and update persona profiles and journey maps.
- Help track adoption and effectiveness of digital enhancements over time.
Qualifications:
- Bachelors degree in Business Operations Computer Science or related field required.
- 3 years of experience in Financial Services Operations and in product or operations strategy within the Wealth Management Insurance or Mutual Funds industry.
- Foundational knowledge of financial operations preferably in wealth management or capital markets.
- Experience working with process flows workflow tools or journey maps.
- Strong communication skills to explain findings in clear structured ways.
- Able to work collaboratively with crossfunctional teams in an agile evolving environment.
- Expertise in operational platforms usercentered design and business process optimization.
- Demonstrated ability to identify business drivers and apply structured thinking to solve client and operational challenges.
- Highly proficient with Microsoft Word Excel PowerPoint; familiarity with product and workflow tools is preferred (e.g. JIRA Confluence).
- Strong communication skills with the ability to explain complex processes and recommendations in straightforward business terms.
- Comfortable working in crossfunctional teams and influencing without direct authority.
- Visionary with a strategic mindset.
- Strong presentation skills for internal and client product demos.
- A results driven professional with the ability to execute.
#LIDS1
#LIHybrid
We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.
Required Experience:
IC
Employment Type
Full-Time
