Job Summary
Assist in the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction protection of assets and minimal expenses.
Summary of Essential Job Functions
- Inspect the cleaning of the guest rooms turndown service public areas and back of the house; ensure compliance with accident/loss prevention programs and health and sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests concerns and problems to ensure guest satisfaction.
- Log items into the Lost & Found Log and answer inquires to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel guests staff and company assets.
- Comply with attendance rules and be available to work on a regular basis.
- Perform all duties related to the Houseperson role when necessary
- Act as the closing supervisor when necessary
- Perform any other jobrelated duties as assigned including cleaning rooms when necessary.
Required Abilities
- Must have the ability to communicate in English.
- Selfstarting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Communicate well with guests.
- Must be willing to pitchin and help co workers with their job duties and be a team player.
- Ability to grasp lift carry or otherwise move materials weighing up to 100 lbs.
- Ability to move throughout building bend stoop and reach to assist other staff members i.e. room attendants and housepersons to complete their individual tasks if situation demands.
Required Experience:
Manager