Business Process Analyst II
Business Process Analyst II
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Job Description
Pay Range: $35.43 $46.06/hr
Job Posting Closing on: Tuesday June 3 2025
Workdays & Hours: Schedule will best meet the needs of the Department; Some evening/weekend work required.
Benefits for this position include: 11 Paid Holidays Medical Dental Vision Paid Time Off Pension Plan Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearlyresidents promoting our values of exceptional customer experience mutual respect embracing our diversity continuous improvement ethical behavior and accountability.
The new Fort Worth Emergency Management & Communications (EM&C) Department is seeking a skilled Business Process Analyst II Public Safety Technology to join our Technology Services Team.
The Emergency Management & Communications department plays a critical role in public safety by coordinating responses to emergencies and disasters ensuring swift and effective communication among first responders government agencies and the public. It develops preparedness plans manages emergency alert systems and facilitates rapid information sharing to protect lives and property during crises.
In this position you will act as a technical liaison primarily handling intricate business applications and serving as a project analyst. Your responsibilities will include providing user support identifying customer needs and enhancing business processes. You will also serve as a point of contact for departmental system issues training procedures and testing. Administers and maintains projects systems and/or technical business processes.
Minimum Qualifications:
- Bachelors degree from an accredited college or university with major course work in Business Administration Public Administration or related field.
- Four (4) or more years of experience in providing technical support in an Emergency Communications and/or Emergency Operations Center.
- Valid Drivers License
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprintbased background check and maintain compliance with CJIS standards
- Must pass Drug Screen
Preferred Qualifications:
- Two (2) or more years of experience in using and providing system administration and technical support for public safety software/technology solutions; including Computer Aided Dispatch (CAD).
The Business Process Analyst II Public Safety Technology job responsibilities are to:
- Provide firstline support and maintenance for audio visual computer equipment and other technologyrelated systems across all Emergency Management and Communications (EM&C) facilitates.
- Plans tracks and oversees activities on more complex departmental public safety projects related to systems and business requirements.
- Establish and maintain a client role with the members of the EM&C Department to coordinate and meet the various IT needs for assigned projects.
- Communicate and collaborate with external and internal customers to analyze information needs and functional requirements and to deliver business analyst artifacts as needed. Coordinate and communicate with stakeholders management staff and vendor staff on project issues and status.
- Manages applicable incoming requests and other ITrelated requests and documents work in applicable service management systems
- Continuously monitor and evaluate the quality responsiveness efficiency and effectiveness of assigned information systems programs methods and procedures working with other team members on the continuous improvement of information systems and services.
- Ensures compliance of information systems with regulations such as CJIS HIPAA and others.
- Assists in inventory management support maintenance and refresh/replacement schedule of Emergency Management & Communications Department computer equipment such as PCs laptops cellular telephones and tablets.
- Analyze information processing requirements and systems; translate requirements defined during systems analysis into logical economical and practical system design alternatives; participate in the maintenance and modification of current systems.
Working Conditions
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprintbased background check and maintain CJIS eligibility. Due to CJIS requirements related to system access the following will result in being disqualified for this position: Felony Convictions Felony Deferred Adjudication Class A Misdemeanor Conviction Class B Misdemeanor Convictions in the last 10 years Class A Misdemeanor Deferred Adjudication Class B Misdemeanor Deferred Adjudication in the last 10 years an Open Arrest for Any Criminal Offense (Felony or Misdemeanor) and ALL Family Violence Convictions regardless of class.
Physical Demand
Depending on assignment positions in the class typically require touching talking hearing seeing grasping standing walking and repetitive motions.
Sedentary Work Depending on assignment positions it this class typically exert up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit hire train and promote a diverse workforce without regard to race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization parental status military service or another nonmerit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass PreEmployment checks depending on the position requirements. Those could include but are not limited to: criminal background check drug screen education verification etc. criminal convictions will be considered on a casebycase basis. Employees are paid by direct deposit only.
Required Experience:
IC
Employment Type
Hourly
