Front Office Supervisor
Front Office Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a professional and customerfocused Front Office Supervisor to join our team in Phnom Penh Cambodia. As a key member of our Front Office Leadership Team you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.
- Oversee daily front office operations including checkins checkouts and guest inquiries
- Ensure exceptional guest experiences by implementing and maintaining high service standards
- Coordinate with other departments to address guest needs and resolve issues promptly
- Manage and train front office staff identifying areas for improvement and implementing action plans
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Handle VIP guests and special requests with utmost care and attention to detail
- Manage room allocations and group arrivals to ensure smooth checkin processes
- Oversee the preparation and distribution of daily reports and guest information
- Implement and maintain standard operating procedures for the front office
- Assist in budgeting and financial management including upselling initiatives
- Ensure compliance with safety and security protocols
- Participate in emergency response and first aid situations as needed
Qualifications :
- Minimum of 2 years experience in a supervisory position preferably in the hospitality industry
- Bachelors degree or diploma in Hospitality Management is preferred
- Excellent verbal and written communication skills in English; additional languages are a plus
- Strong interpersonal and leadership skills with the ability to motivate and develop team members
- Proficiency in front office systems such as Opera Cloud and Microsoft Office suite
- Solid knowledge of front office procedures and hospitality best practices
- Exceptional organizational and time management skills
- Ability to work efficiently in a fastpaced highpressure environment
- Strong problemsolving skills and attention to detail
- Customerfocused mindset with a commitment to delivering exceptional guest experiences
- Flexibility to work various shifts including weekends and holidays
- Demonstrated ability to make quick sound decisions in challenging situations
- Familiarity with local culture and customs in Phnom Penh Cambodia is a plus
Additional Information :
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
