Internal Firm Services - Administration - Facilities & Infrastructure - Senior Manager
Internal Firm Services - Administration - Facilities & Infrastructure - Senior Manager
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Internal Firm Services OtherManagement Level
Senior ManagerJob Description & Summary
At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects.In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.
Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients share alternative perspectives and act on client feedback.
- Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Title: Senior Manager
Department: IFS Administration
Reports To: Director IFS Administration
Location: Hyderabad
Employment Type: FullTime
Job Summary:
The Senior Manager IFS Administration at PwC AC in India encompasses a broad spectrum of responsibilities aimed at ensuring the seamless operation maintenance and strategic management of facilities across a designated region. This position ensures that all facilities meet firms standard comply with safety regulations and provide a conducive environment for employees. The role demands strong leadership vendor management cost optimization and compliance oversight.
Key Responsibilities:
Facility Operational Management:
1. Oversee daytoday operations of multiple facilities within the region ensuring they
function smoothly and efficiently.
2. Develop and implement standard operating procedures (SOPs) to streamline facility
operations.
3. Monitor and manage facility performance metrics ensuring alignment with
organizational goals.
Vendor & Contract Management:
1. Manage outsourced service providers and ensure service level agreements
(SLAs) and key performance indicators (KPIs) are met.
2. Conduct regular performance reviews and audits of vendor services
Maintenance Oversight
1. Ensure regular preventive and corrective maintenance of building systems including
HVAC electrical plumbing and other critical infrastructure.
2. Develop and manage maintenance schedules to minimize downtime and disruptions.
3. Implement energyefficient practices and technologies to reduce operational costs.
Health Safety and Compliance:
1. Ensure all facilities comply with local regulations environmental laws and
occupational health & safety standards.
2. Develop and implement emergency preparedness plans including fire safety
evacuation drills and disaster recovery procedures.
3. Maintain records of compliance activities and certifications.
Financial Management:
1. Prepare and manage budgets for facility operations identifying costsaving
opportunities while maintaining service quality.
2. Monitor expenditures and implement costcontrol measures.
3. Provide regular reports to senior management.
Team Leadership:
1. Lead and develop facility management teams providing training and support to
enhance performance and service delivery.
2. Foster a collaborative and inclusive work environment.
3. Conduct performance evaluations and provide constructive feedback.
Emergency Response:
1. Coordinate emergency response efforts and ensure timely resolution of issues.
2. Maintain emergency preparedness supplies and equipment.
Strategic Planning
1. Collaborate with senior management to align facility operations with organizational
goals and objectives.
2. Participate in longterm planning for facility expansion and upgrades.
3. Analyse trends and make recommendations for improvements.
People & Client Management:
1. Ensure high levels of employee satisfaction with facility services.
2. Collaborate with HC Technology and other business units to support their
facility needs
3. Handle facilityrelated grievances and ensure timely resolution.
4. Build and strengthen relationships with building authorities and others for quick
resolution of any related issues.
5. Keep senior leadership informed about administrative activities and developments
Qualifications:
Bachelors degree in Engineering (Mechanical Electrical Civil) Hotel Management or Business Administration.
Minimum 15 years of relevant experience in facility or property management with at least 5 years in a managerial role overseeing multiple sites
Strong understanding of integrated facilities management systems and standards.
Key Skills:
Strong leadership and interpersonal skills
Excellent problemsolving and crisis management abilities
Knowledge of building automation systems (BAS/BMS)
Proficiency in MS Office and facilities software
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Architectural Management AutoCAD (Drawing Software) CAD Standards CCURE (Security Management Software) Coaching and Feedback Communication Corrective Maintenance Correspondence Management Cost Management Coworking Space Management Creativity CrossFunctional Team Coordination Customer Experience (CX) Strategy Demand Management Embracing Change Emergency Response System Maintenance Emotional Regulation Empathy Environment Health and Safety (EHS) Program Development Event Execution Facilities Engineering 69 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
