Senior Manager - Loan Administration
Senior Manager - Loan Administration
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Job Description
THIS ROLE
The senior manager will oversee all aspects of delivery of loan administration settlements agency and CLO services within loan administration team to a diverse client base across a wide range of loan related products and services. Working closely with the Head of Delivery as well as collaborating with other client managers and key stakeholders across the organisation. The individual will contribute to ongoing development refinement implementation of and adherence to best practice processes procedures and controls in line with the overall mission culture and values of IQ-EQ.
This senior client facing role involves responsibility for managing key client relationships servicing as primary escalation point for clients and ensuring the highest standards of service delivery. The successful candidate will serve a central role in shaping the client experience and will be a key stake holder in strategic interactions and relationship management
The Senior Manager will lead and develop a high performing team acting as both a strong people leader and subject matter expert providing technical guidance and hands-on support to team members when required and fostering a culture of accountability collaboration and professional growth.
WHAT YOU WILL DO
- Youll lead develop and oversee a high-performing team ensuring the delivery of all loan administrative services for a designated client portfolio while fostering a culture aligned with IQ-EQs mission and values.
- Youll drive career development across all levels managing progression plans for direct reports and promoting a culture of continuous learning and growth throughout the team.
- Youll act as the primary escalation point for client engagements building strong relationships with key stakeholders handling complex discussions around fees and service levels and identifying opportunities to expand service offerings.
- Youll spearhead strategic initiatives and cross-functional projects collaborating with internal teams to ensure successful execution while supporting business growth through sales pitches RFPs and fee proposals.
- Youll champion continuous improvement and market awareness leading quality-driven service enhancements and staying informed on industry trends to better serve clients and support internal knowledge sharing.
WHAT WE OFFER
- Comprehensive remuneration: Competitive financial packages based upon market rates for your role and is proportionate to your qualifications level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
- Wellbeing: Additional social benefits such as medical insurance & life assurance access to onsite gym as well as engaging with our local community via sports activities charity programmes & environmental initiatives.
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend.
- Support and development: We will ensure you have the right training tools and development plan to grow and improve your skills every day
Qualifications :
ABOUT YOU
- You have over 10 years of relevant experience in loan administration syndicated loans agency services private debt or structured credit (CLOs) ideally within a service provider trustee or asset manager.
- You are proficient in Microsoft Office Loan Administration Systems and ClearPar.
- You possess strong knowledge of the loan and CLO markets with additional experience in investment accounting.
- You have a proven track record in a management role demonstrating leadership and team oversight capabilities.
- You bring a deep understanding of operational processes within loan servicing and structured finance environments.
Additional Information :
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.
There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5500 employees - from 94 nationalities speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.
Were committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
