Customer Care Representative
Customer Care Representative
Posted on :
23-05-2025
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1 Vacancy
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Job Description
AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations with a vision and a culture that gives them the freedom to change improve and innovate.
Were proud to be responsible for providing reliable efficient and highquality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching netzero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.
So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.
Are you ready to dive into a career where you can provide exceptional customer service and take your career to the next level with a company that values its people
We have a number of fantastic opportunities available to join our Customer Experience team in Exeter as a Customer Care Representative. This is a fulltime permanent role starting from 25274 and rising on progression plus an additional 5% shift allowance equating to 1263. In addition to excellent benefits and development opportunities youll also enjoy a variety of localised incentives to recognise your hard work and dedication.
About the role:
As ourCustomer Care Representative you will be working in a fun rewarding and fast paced customer service team. On a daytoday basis you will be the voice of our company by speaking directly to our customers listening to their queries and providing a quick and efficient resolution.
Initially the role will focus on inbound telephone contacts but there will be plenty of opportunities to develop your skills by liaising with our customers through our excellent range of digital communication channels and providing customers with peace of mind regarding their billing query or operational queries involving supply interruptions dispatching technicians to investigate leaks and sewer floodings along with answering a range of wholesale queries.
Your journey with us begins on Monday 30th June 2025. At the start of your journey you will learn our back office processes. We will also enrol you onto our bespoke operational learning academy delivered by our dedicated Customer Services Training team at our main office in Exeter.
Shift Patterns:
Working 37hours per week the role requires working on a fully flexible rota basis: 7am to 10pm. Providing cover 365 daysayear this includes weekends and bank holidays. Rota schedules are published with enough time to review and require some flexibility.
Assessment Centre Date:
Mark your calendars for one of our upcoming assessment centres on:
Wednesday 28th May 14:00 17:00
Thursday 29th May 17:00 20:00
Friday 30th May 09:00 12:00
What youll be doing:
- Taking ownership of customers issues relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers
- Showing Initiative in offering a bespoke service and SWW offerings based on customers individual circumstances
- Identifying potential vulnerability (when relevant) via the customers communication channel of choice
- Solving the customers initial query and proactively identifying any future benefits or requirements the customer might have
- Aligning with our company values promoting a collaborative approach to continuously improving our customer service experience
- We expect everyone who works for us at Pennon to have the right and ability to return Home Safe and Well each and every day. As an Employee in the business this is your principle responsibility before all others
What we are looking for:
- Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
- Excellent communication skills
- Open and honest demeanour sincerity whilst remaining tactful
- Friendly and socially confident with a willingness to engage with others
- Confidence to direct and manage a call through to resolution
- Customer service experience is desirable
Whats in it for you:
- Generous holiday allowance plus bank holidays
- Localised incentives and weekly recognition
- Subsidised onsite Costa
- Coaching training and development opportunities
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment taxfree through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets high street shops online retailers travel eating out cinemas gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme Virgin Media Affinity Scheme Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
At South West Water we dont all do the same job but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen together. In return for our peoples hard work and commitment we offer an excellent range of benefits:
Closing Date: 29th May 2025
If you are looking for a new challenge please click apply now to be considered as our Customer Care Representative we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid Build trust and be trusted. Be the one we all look to and can depend on.
Be You We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future Embrace change. Drive Progress. Own the challenge.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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