Senior Transformation & Customer Manager
Senior Transformation & Customer Manager
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Job Description
We are looking for a Senior Transformation & Customer Manager to join our Liberty Blume team in Bradford (BD4). This hybrid position requires at least two days per week in the office.
Joining our Blume Transformation team theSenior Transformation Managerplays a key leadership role in delivering strategic transformation projects across Finance within Blume Business Solutions. This role is focused on driving operational perfection improving cost efficiency and ensuring high levels of customer satisfaction.
In addition to leading internal transformation initiatives the Senior Transformation Manager also supports business development effortscontributing to the presales process by demonstrating our transformation capabilities to prospective clients. This dualfocus position blends deep expertise in finance processes strong project leadership and commercial insight to support both the successful delivery and continued growth of BBS.
What will you be doing
- Own the endtoend delivery of finance transformation projects across key functions such as P2P O2C and R2R.
- Develop and be responsible for detailed project plans budgets risk registers resource allocations and governance frameworks following best practices (e.g. Agile PRINCE2).
- Drive process standardisation automation and continuous improvement to elevate service quality and efficiency.
- Lead crossfunctional project teams ensuring alignment with business goals and adherence to service level agreements (SLAs).
- Collaborate with Sales and Solutioning teams to support the pursuit of new business opportunities.
- Design futurestate operating models and transformation roadmaps tailored to client needs and strategic objectives.
- Build and deliver compelling clientfacing materials including proposals process assessments value propositions and case studies.
- Contribute subject matter expertise in finance transformation and shared services during client meetings RFP responses and due diligence activities.
- Build and maintain positive relationships with prospective clients and internal stakeholders to foster trust and alignment.
We tend to look for people with:
Essential
- Consistent track record of leading finance transformation initiatives within shared services or BPO environments.
- Strong project management capabilities with the ability to oversee multiple complex initiatives simultaneously.
- Expertise in endtoend finance processes and industry best practices.
- Commercially aware with a proven understanding of business development processes in a customerfocused setting.
- Exceptional communication presentation and stakeholder management skillsboth internally and externally.
- Collaborative mentality with the ability to work effectively across diverse teams cultures and time zones.
- Advanced problemsolving and analytical skills with a strategic approach to overcoming challenges.
- Proficiency in transformationenabling tools and technologies such as automation platforms ERP systems and reporting dashboards.
Preferred
- Experience supporting or leading presales activities and engaging directly with clients.
- Familiarity with leading finance technology platforms such as SAP Oracle Workday and BlackLine.
- Exposure to Lean Six Sigma methodologies; Green or Black Belt certification is a plus.
- Experience in designing or delivering digital finance solutions including RPA AI or machine learning applications in finance.
- Background in consulting or clientfacing transformation roles with a strong service delivery mindset.
- A professional finance qualification (e.g. ACCA CIMA CPA) is advantageous.
Whats in it for you
- Competitive salary Bonus
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app personal medical critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative fastpaced and passionate team
Who we are:
Liberty Blume a Liberty Global company is a rapidly growing business services provider specialising in techenabled backoffice solutions. Our mission is to deliver efficiency scale and value to our customers through Business Procurement and Financial Solutions. If youre curious customer centric and enjoy being one step ahead join us on our scale up journey and unlock your freedom to grow!
Liberty Global is an equal opportunity employer committed to an inclusive environment and accommodating all candidates. Were eager to hear from you no matter your background.
Required Experience:
Manager
Employment Type
Full-Time
