STARS Security Manager
STARS Security Manager
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Job Description
We have a fantastic and exciting opportunity for an experienced Front of House Brand Ambassador Manager to join our STARS team. Working for one of our highprofile clients in Prestwick KA9 2RX.
STARS at Securitas provide a two roles in one service to our clients their staff visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services Front of House Concierge Facilities Office Management/Coordination Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
The STARS Manager will be responsible for managing all Securitas personnel in addition to day to day operational front of house and administration requirements on site. The STARS Manager will be the central point of contact for front of house service delivery development and performance. This position is fundamental to the operational success of STARS in becoming an industry leading bespoke front of house security service.
- 40 Hours per week
- Monday Friday days only
- 20.00ph
- Responsibilities:
- Responsible for the delivery of a consistently highend accurate and discreet Security focused hosting experience to all visitors guests and employees at the designated site.
- To ensure the safety and protection of clients people property and information at all times in a knowledgeable and serviceoriented manner ensuring an unobtrusive and comfortable environment.
- Training and developing staff to provide the department with an appropriately skilled and motivated workforce and ensuring all staff have a valid SIA license or LDN prior to commencing licensable duties.
- Managing rotas to ensure adequate cover at all sites at all times to ensure the provision of a consistent service. Accurate rostering and forward planning of all direct reporting employees ensuring sufficient cover for holidays sickness and absences.
- Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of client focus to meet the business needs.
- Project manage and facilitate the strategic implementation of new working practices to ensure the successful roll out of initiatives resulting in consistency to our clients and improving the overall service offering.
- Responsible for the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
- Being fully conversant with operational functions including Access Control CCTV Detection and Alarm Systems ensuring an effective monitoring and reporting function is maintained.
- Actively encourage staff recognition and staff nominations for awards.
- Keeping Assignment Instructions and site documentation up to date.
- Ensure all incidents are reported in compliance with client and company policy and procedures.
- Assist the Security Management Team in developing and sharing of best practice and use of systems and tools to improve service effectiveness.
- Planning developing and implementing staff training including both routine duties and emergency procedures.
- Regularly liaising with Client relationship managers (and when necessary clients directly) to ensure the provision of a client focused service.
- To manage the completion of all sitespecific administration tasks with a high level of attention to detail and in a timely and professional manner.
- Any other duties as are reasonably requested by management or the client.
Qualifications :
Essential criteria:
- 5 year checkable history
- Managing and Leading Others
- Manages Self
- Decision Making
- Communication Skills
- Operational Excellence
- Client Management
- Relationship Building & Networking
Please only apply if you have experience delivering exemplary supervisory or management service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
- Previous supervisory or management experience in Customer Service roles
- Highest quality personal appearance
- Flexible professional and adept at working under pressure
- Outstanding written verbal and oral communication skills
- Customer oriented with a passion for highlevel service
- Working knowledge of administrative computer packages such as MS Office GSuite etc.
- Polite and proactive
- Punctual and trustworthy
- Able to use initiative and highly adaptable
- Experienced in Customer Service Front of House Concierge Hosting or Customer facing role ideally within a corporate environment
- Demonstrate the values of integrity vigilance and helpfulness which Securitas prides itself on
Additional Information :
Company Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support including financial emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands online shopping holidays days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISAs
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100s of eLearning courses
- Accredited courses by C&G ILM IOSH and SIA
- Leadership Development programs both local and global
Its great to see youre considering a career with us here at Securitas UK! Youre one step away from joining our global team of over 375000 professionals.
Why Choose Securitas UK
At Securitas UK we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industryleading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an allinclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect transparency and collaboration.
- Fair Pay & Benefits: Competitive equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
- Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements.
- Health & Wellbeing Programs Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals.
We celebrate diversity yearround with events like BSL Week International Womens Day PRIDE and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click Im Interested and start your career with Securitas UK today!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
