Product Manager - Customer Identity
Product Manager - Customer Identity
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Job Description
About the opportunity
We are seeking a passionate product manager with a desire to develop innovative products and an innate interest in financial technology to join our Customer Identity group.
As a Product Manager in the Customer Identity group you will be responsible for supporting customer identity verification topics aiming to enable a secure reliable and frictionless experience for N26 users globally during customer onboarding and rest of the lifecycle.
You will be working in a crossfunctional team of product managers product designers engineers and data scientists who develop and maintain the products. You will also be partnering with various areas in the bank to offer advice and support on a large portfolio of new and existing product and market launches. This role can be based in Berlin or Barcelona.
In this role you will
Support strategic discussions and product designs in the customer identity product area
Create and support the execution of the product roadmaps with an outcome/ KPIdriven mindset
Ensure product rollouts are delivered successfully by working crossfunctionally with local market teams marketing operations compliance and the engineering team.
Work with stakeholders to support customer onboarding (with focus on customer identity verification) new product launches and expansion plans.
Partner with stakeholders across N26 to define your team goals and drive it to achieve success.
Run discoveries in different areas in the company in order to identify pain points and opportunities brainstorm solutions and impact customers onboarding experience.
Work with the business teams other product managers designers and engineers across the organization to improve the onboarding experience for customer identity verification (KYC).
Collaborate with external partners to ensure frictionless customer experience through seamless integration with partner products and effective customisation for N26 customer needs
Collaborate with external partners and areas in the company aiming to be uptodate with the latest market trends.
What you need to be successful
At least 3 years of experience in product management
Relevant experience in managing highvolume B2C onboarding funnel conversion is a musthave and experience in KYC or Identity verification would be strongly preferred
Experience working in a FinTech banking environment payment processor or similar regulated environment
Experience working with vendor solutions including driving feature requests and customisations (nice to have)
Experience with stakeholder management
Very handson with strong quantitative and analytical skills (familiarity with SQL is a plus)
Exceptional verbal and written communication skills
Strong understanding of agile product development and delivery
Tech awareness is a musthave. Curiosity and familiarity with new technologies and databases (nice to have).
Digitally native and have a high drive for meeting customer needs.
A high level of integrity and work ethic with an intrinsic desire to deliver highquality end products.
Whats in it for you
Accelerate your career growth by joining one of Europes most talked about disruptors .
Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
Come together with your team in the office for a dedicated day of teamwork each week plus another day of your choice and enjoy the flexibility of remote work the rest of the roles may require additional inoffice presence.
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
Additional day of annual leave for each year of service.
A high degree of autonomy and access to cutting edge technologies all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for todays digital world. Technology and design empowereverything we doand its how we are building the global banking platform the world loves to eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we are headquartered in Berlin with offices in multiple cities across Europe including Vienna and Barcelona and a 1500strong team of more than 80 nationalities.
Sounds good Apply now for this position.
Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full genuinely welcome and encourage applications from people of all backgrounds cultures genders sexual orientations abilities neurodiversities and ages. Were committed to creating an inclusive workspace where everyone feels valued and respected free from harassment and discrimination. If theres anything you need to make the application process work for you please let us know by reaching out to.Visit ourwebsiteto learn more about Diversity Equity & Inclusion at N26.
Required Experience:
IC
Employment Type
Full Time
