Clinical Systems Support Specialist

Are you a forwardthinking technology professional with a passion for optimizing healthcare systems Greenbrook is seeking a dynamic Clinical Systems Support Specialist to lead our efforts in maximizing the potential of our EHR.

The Clinical Systems Support Specialist champions the optimal utilization of AdvancedMD Electronic Health Records (EHR) software through expert support targeted training and proactive project coordination. This pivotal role ensures seamless EHR functionality by providing timely technical assistance delivering rolespecific training and leading crossdepartmental projects that enhance operational efficiency and revenue cycle performance. Success in this role hinges on strong collaboration with clinical staff physicians operations personnel and revenue cycle teams.

Key Responsibilities:

Technical Support:

• Serve as the primary point of contact for AdvancedMD EHRrelated issues and requests ensuring timely and effective resolution.
• Diagnose troubleshoot and resolve technical issues escalating complex issues to appropriate internal or vendor resources.
• Maintain accurate records of issues solutions and user interactions within the support tracking system.

Training and User Engagement:

• Develop and deliver comprehensive training programs and documentation for clinical staff administrative personnel and physicians on AdvancedMD.
• Provide individual and group training sessions tailored to user roles and responsibilities.
• Continuously update training materials to reflect system upgrades and process changes.

Project Management and Coordination:

• Participate in crossfunctional projects aimed at optimizing EHR workflows enhancing user experience and improving revenue cycle efficiency.
• Collaborate closely with operations and revenue cycle departments to identify process improvement opportunities and implement effective solutions.
• Coordinate testing deployment and monitoring of system enhancements and new modules.

Reporting and analytics

• Leverage AdvancedMD reporting and analytics tools to design generate and distribute operational clinical and financial dashboards providing actionable insights into patient care workflows and revenue cycle performance.

Quality Improvement and Compliance:

• Monitor and analyze EHR usage patterns and propose workflow templates and process improvements.
• Assist in developing and implementing best practices policies and procedures related to EHR usage.
• Ensure compliance with healthcare industry regulations and standards including HIPAA.

Vendor Management:

• Liaise directly with AdvancedMD technical support and account representatives to escalate manage and resolve systemlevel issues.
• Coordinate periodic software updates patches and enhancements with vendor teams.

Qualifications & Experience:

• Minimum of 35 years experience supporting Electronic Medical Records/Electronic Health Records systems with demonstrated expertise in AdvancedMD EHR.
• Experience providing technical support and training to physicians clinical staff and administrative users in a healthcare setting.
• Proven experience managing or participating in technology improvement projects especially those that interface closely with operations and revenue cycle management.

Skills & Competencies:

• Indepth knowledge and handson experience with AdvancedMD EHR system functionalities.
• Strong problemsolving skills and ability to analyze complex situations effectively.
• Excellent verbal and written communication skills particularly the ability to translate technical concepts for diverse audiences.
• Proven project management skills with the ability to handle multiple concurrent initiatives.
• Collaborative mindset with the ability to work effectively with crossfunctional teams.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Certification or formal training in AdvancedMD system administration.
• Experience in medical practice management revenue cycle processes billing and clinical operations.

Working Conditions & Physical Requirements:

• Position could be officebased and/or remote. Remote candidates must have reliable internet connectivity and be available for occasional onsite visits as required.
• Occasional travel between clinical sites may be required.
• May occasionally need to work outside regular business hours for system maintenance and issue resolution.

Who we are:

At the forefront of mental health care Greenbrook a division of Neuronetics Inc. operates 95 U.S. centers offering cuttingedge FDAcleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato (for treatmentresistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40000 patients with more than 1.3 million treatments administered.

To learn our WHY: Patient stories on HOW we transform lives: 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook a subsidiary of Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications merit and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

GBSP22