Public Safety Services Representative
Public Safety Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Houston Methodist Standard
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth dignity and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organizations vision fulfills the mission and abides by the I CARE values
Responsibilities
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results.
- Actively and effectively communicates and reports pertinent security services information and data in a comprehensive manner.
- Responds positively to requests for assistance from customers employees and visitors using clear and professional communication to facilitate problem resolution.
SERVICE ESSENTIAL FUNCTIONS
- Performs ID badge functions for various entities in the organization including taking photographs creating badges and assigning appropriate clearances and credentials.
- Issues badges to contractors/vendors clinical students residents and administers appropriate access cards.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Tracks and processes access requests from various departments and works closely with management to identify and assign appropriate clearance levels for individuals. Removes terminated employee access from the system as needed.
- Reviews and maintains access forms for each applicable access request.
- Maintains equipment supplies and machines related to badge creation process; coordinates repairs and ordering of supplies as necessary.
FINANCE ESSENTIAL FUNCTIONS
- Selfmotivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently does not waste supplies.
- Utilizes and maintains HM and department equipment according to manufacturer specifications.
- Prevents loss and damage by reporting irregularities informing violators of policy and procedures.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Generates and communicates new ideas and suggestions that improve quality or services within the department.
- Assumes responsibility for selfgrowth and development by participating in special projects within the Public Safety/Services department and/or across Houston Methodist (e.g. Academy Medicine Education (GME) Labor Works programs etc.) as appropriate.
- Implements actions that promote a workplace safety culture and proactively prevents workplace violence.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)
- Associates degree preferred
WORK EXPERIENCE
- Two years of security experience
- One year performing related clerical/administrative functions preferred
License/Certification
- DL Driver License State Licensure within 90 days AND
- NVCRISIS Nonviolent Crisis Intervention (CPI) within 60 days AND
- SECURN Security Officer NonCommissioned State Licensure within 14 days
KSA/ Supplemental Data
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles
- Must possess strong customer service skills and professionally communicate and interact with staff and visitors
- Proficient computer skills including but not limited to Microsoft Office software including PowerPoint Word Excel and Webmail
- Ability to understand and work with technical security systems hardware and software
- Must be able to handle and prioritize multiple tasks and function calmly in stressful situations including handling of or exposure to confidential/sensitive information
- Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform Yes
- Scrubs No
- Business professional No
- Other (department approved) No
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile
Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center a national Honor Roll hospital to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care is an accredited chest pain center and is also acute strokeready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3D mammography and other stateoftheart imaging labor and delivery with a level II neonatal ICU Cancer Center of Excellence advanced laparoscopic surgery comprehensive orthopedics and sports medicine neurology urology and otolaryngology. Also Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
