Senior Financial Aid Specialist
Senior Financial Aid Specialist
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Job Description
Compensation
Job Description Summary
The Senior Financial Aid Specialist reviews analyzes reconciles and determines the award of financial aid funds to students based on established eligibility criteria subject to internal and external audit. The Senior Financial Aid Specialist also clarifies federal state and College rules regulations statutes procedures and policies to advise students and others including college faculty and staff. This position involves specialized capabilities and knowledge in the administration of financial aid in one or more of several federal and/or state program areas including but not limited to: grants loans work study clock hour programs student eligibility and return to Title IV. The Senior Financial Aid Specialist possesses knowledge of college programs and resources and has a thorough understanding of applicable Financial Aid institutional state and federal guidelines and regulations.Job Description
Responsibilities and Duties Include:
Advises counsels and informs about available financial aid opportunities eligibility requirements application processes financial literacy and College resources.
Carefully adheres to all department policies and procedures as translated from institutional state and federal guidelines and regulations including FERPA and participate in professional development on a continual basis to stay compliant.
Assists students with the accurate completion of financial aid application documents and evaluate applicable supporting documentation.
Meets with students to resolve issues and discrepancies or make revisions in awards based on established criteria and guidelines.
Discusses a variety of sensitive and confidential information with students and others as appropriate including parents faculty and staff.
Reviews understands and applies department policies and procedures translated from complex regulations and policies governing all Title IV financial assistance and programs administered by the state and federal government.
Completes analysis and reconciliations involving hours taken income and other variables to determine eligibility.
Uses independent professional judgement to review and analyze varied documentation often of a highly sensitive and confidential nature to make decisions regarding appeals overrides and eligibility based on an understanding of related federal state and local guidelines.
Researches and resolves problems including recommendation of appropriate solutions corrective actions and adjustments as needed for resolution.
Resolves problems related to overpayments and incorrect disbursements based on established guidelines.
Communicates tactfully while exercising extreme diplomacy empathy and compassion when dealing with sensitive information challenging situations difficult and sometimes disgruntled individuals.
Uses appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation.
Works in consultation with the coordinator as needed for research resolution and deescalation.
Conducts outreach events that promote Santa Fe College and general access to education by publicizing financial aid and financial literacy services to the community.
May supervise the work of others.
Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.
Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.
Provides service excellence through courteous informed accessible and professional engagement.
Performs other duties as assigned.
QUALIFICATIONS
Required: An associates degree with four (4) years of related work experience or a combination of education and/or experience equal to six (6) years.
Preferred: A bachelors degree with prior experience in financial aid accounting higher education and/or IRS tax rules. Knowledgeable of Information for Financial Aid Professionals (IFAP).
General Knowledge Skills and Abilities
Ability to work successfully in a multicultural environment.
Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.
Analytical Aptitude & Problem Solving able to analyze information problems situations practices and/or procedures collect and interpret data reason logically establish facts identify and define existing and potential issues recognize the interrelationships among elements draw valid conclusions develop recommendations as well as alternative courses of action select appropriate course follow up and evaluate.
Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement able to make wellreasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.
Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.
Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all jobrelated actions.
Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.
Team Orientation & Interpersonal highly motivated teamplayer with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.
Results Orientation proven ability to set and exceed established targets.
Systems & Software proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented Proven accuracy and attention to detail.
Multitask Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.
If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are reemployed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.
Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding nondiscrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:
Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.
Required Experience:
Senior IC
Employment Type
Full-Time
