Patient Access Representative-FT-Call Center
Patient Access Representative-FT-Call Center
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Job Description
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Patient Access Representative Call Center
The Orthopedic Institute of WI 3077 North Mayfair Road Wauwatosa WI 53226
As a result of company growth the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and selfmotivatedMedical Call Center Representativeto join the team at our Wauwatosa location.
TheMedical Call Center Representativeanswers calls from patients collects clinical information and answer questions and coordinates any follow up or schedule appointments with the provider care team.
Established in 1985 theOrthopedic Institute of Wisconsinis a nationally recognized leader practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patients potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do we are committed to providing an inclusive and supportive environment where every team member feels valued empowered and inspired to make a difference.
Why join OIW
- Competitive pay
- Generous PTO program
- Clinic schedule no work on evenings/weekends
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Employee Assistance Program (EAP)
- Employee discount program
Responsibilities:
- Answer the callcenter phone with professional and kind demeanor
- Complete preregistration and insurance verification and communicate financial responsibility during patient calls
- Obtain complete and accurately clinical demographic and financial information during the scheduling process
- Record and verify all forms and insurance information into the EMR
- Maintain patient confidentiality according to HIPAA guidelines
- Other duties as assigned
Requirements:
- GED or equivalent
- 2 years of experience working with insurance
- 2 years of medical office experience
- Exemplary work ethic and attendance
- High compassion and kindness needed for working with patients
- Strong attention to detail and problemsolving skills
- Ability to remain professional in highvolume fastpaced environment
- Excellent verbal and written communication skills
- Demonstrate proficiency of Microsoft software products and computer skills
- Aprima or other EMR software experience is preferred
- Bilingual Spanish/English is a plus!
The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity equity and inclusion.
Job Type: Fulltime
Pay: $18.00 $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Required Experience:
Unclear Seniority
Employment Type
Full-Time
