Scheduler
Scheduler
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.
Responsibilities
- TECHNICAL TASKS
- Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
- Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
- CRITICAL THINKING
- Completes all duties scheduled during the workday without interference to the quality of work
- Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
- Regularly accepts additional works during slow periods; asks team leader Supervisor or Director what needs to be done
- Continually strives to make use of time during the day through careful coordination of daily tasks
- Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
- Reports any problems with the normal workflow to the Team Leader Supervisor or Director.
- Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
- Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
- Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
- Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
- Assists other schedulers by sharing information on new procedures
- Consistently demonstrates the ability to assess a situation consider alternatives and choose the appropriate course action
- Always keeps all information regarding patients registration confidential
- Continually strives to learn an help develop new programs and systems
- Attends inhouse educational programs that are relative to the established Departmental duties (departmental meetings)
- Knowledgeable in the admissions process to pre register patients as needed
- INTERPERSONAL RELATIONS
- Handles scheduling duties while always remaining open to any other assistance customers may need.
- Demonstrates excellent telephone skills when handling phone calls always remaining professional and courteous
- Consistently demonstrates sensitivity to the needs of callers and customers
- Demonstrates effective communication skills by conveying necessary information accurately listening effectively and asking pertinent questions where clarification is needed
- Interacts with all coworkers in a way that promotes a harmonious and cooperative working environment using humanistic attitude of compassion understanding respect and dignity
- Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
- Assists other employees or areas of department when own assigned work is completed to assure efficiency maintaining the shortest possible turnaround time
- Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
- Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work productivity or the attitude of other workers
- Establishes a good rapport and cooperative working relationships with members of the Admission Department nursing physicians and physicians office personnel and other hospital staff
- Other duties as assigned
- Consistently performs 12 organizational Service Standards focused on Values Service and Quality.
Qualifications
- High School diploma
- Medical and scheduling experience preferred
Employment Type
Full Time
