Closet Factory Service Coordinator
Closet Factory Service Coordinator
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Job Description
Closet Factory Service Coordinator Customer Service Plymouth MN
Were looking for an energetic detailoriented Service Coordinator to join our fastpaced closeknit customer service team in the Plymouth MN area. No two days are the same and youll juggle multiple priorities while providing exceptional support to clients designers and installers.
Key Responsibilities:
Lead Management: Promptly respond to internet leads convert them into opportunities and track all outreach in our CRM (ClosetWare/SalesForce).
Client Scheduling: Confirm appointments maintain low cancellation/noshow rates and ensure the appointment schedule is accurate and uptodate.
Financial Handling: Process and deposit payments promptly reconcile accounts daily and ensure accurate financial records in ClosetWare.
Opportunity Assignment: Assign leads to designers based on performance availability and skillset; coordinate closely with the Sales Manager.
Installation Coordination: Strategically schedule installations and services maintain a full calendar and reschedule efficiently when needed.
System Management: Keep all client and scheduling information current in ClosetWare and related systems (Centah OMS SalesForce).
Customer & Designer Support: Answer phones professionally resolve issues quickly and assist both clients and team members with a helpful attitude.
Office Organization: Maintain accurate paperwork manage active job files and ensure smooth office operations.
What Were Looking For:
- Strong multitasking and organizational skills
- Excellent communication and customer service abilities
- Techsavvy with the ability to learn internal systems
- A team player with a proactive upbeat attitude
- The ability to work independently be resourceful and troubleshoot challenges in creative ways.
Work Schedule:
Monday Friday 7:30 AM 4:30 PM
Join a company that values its people and offers a fun energetic workplace. We provide full training and the opportunity to grow your career in a supportive environment.
Required Experience:
IC
Employment Type
Full-Time
