Salesforce QA Support Consultant
Salesforce QA Support Consultant
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Job Description
We Breathe Life Into Data
At Komodo Health our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. Thats why we built the Healthcare Map the industrys largest most complete precise view of the U.S. healthcare system by combining deidentified realworld patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications helping us answer healthcares most complex questions for our partners. Across the healthcare ecosystem were helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns identify gaps in care address unmet patient needs and reduce the global burden of disease.
As we pursue these goals it remains essential to us that we stay grounded in our values: be awesome seek growth deliver wow and enjoy the ride. At Komodo you will be joining a team of ambitious supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease and enjoy the journey along the way.
The Opportunity at Komodo Health
Product Support is critical in ensuring the success of our customers use of our products. Our products are built to reduce the burden of global disease so failure is not an option for us or our customers. As such we believe our customer support function must be available and able to quickly resolve customer inquiries and ideally provide additional relevant information/guidance on product capabilities / features / functionalities. Our support team is a value added differentiator for our products and are key in renewals positively enhancing our customers experience with our worldclass solutions.
Addition to the technical support our QA support consultants partner with our product team to make sure we release quality products with every release. This function thinks critically about how users interact with the application and thoroughly tests the application to make sure its free of defects. The primary focus of the QA team is providing confidence that requirements are fulfilled and the product is completely bug free.
Looking back on your first 12 months at Komodo Health you will have
Product Support
- Gained an understanding of product functionality and supported customer use cases independently.
- Provided L1 / L2 / L3 support for customers across the globe in a 24/5 environment.
- Regularly contributed clear documentation to the knowledge library.
- Provided timely responses to inbound inquiries.
- Ensured customer satisfaction with consistent positive feedback from customers.
- Transitioned customers from free support to paid premium support.
- Built trust with users and created customer evangelists.
Product QA
- Gained an understanding of core product functionality.
- Executed test cases independently.
- Thought critically about test case acceptance criteria.
- Collaborated with test case writers and provided recommendations for improvements.
- Evaluated and documented test results accurately.
- Communicated defects with clarity (may include steps screenshots videos etc.)
- Effectively executed exploratory testing (testing without a defined test case)
Komodo Pilot Project
- User Management for addition/removal/change/Auth0 provisioning for users.
- Imported files into products and provided analysis of files for compliance.
- Triaged email product and support requests for users as well as import/export requests.
What you bring to Komodo Health:
- Previous experience providing highquality product support.
- Working experience utilizing Salesforce; prior support admin development experience is preferable.
- Experience in QA testing for cloud applications.
- Proficiency with defect identification and logging.
- Strong verbal and written communication skills in English.
- Exceptional customer service skills.
- Ability to work/collaborate in a team environment across different product functions.
- Willingness to progress and adapt with a fastpaced business.
- Goaloriented mindset with superior work ethic while being selfmotivated.
- Life Sciences experience particularly in Pharma is a plus.
- Salesforce certifications and consulting experience is a plus.
#LICT1 #LIREMOTE
Where Youll Work
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan prepaid legal assistance and more. We also offer paid time off for vacation sickness holiday and bereavement. We are pleased to be able to provide 100% companypaid life insurance and longterm disability insurance. This information is intended to be a general overview and may be modified by the Company due to businessrelated factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Contract
Employment Type
Full Time
