Experienced Field Service Representative - Defense

Company:

As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries. As a top U.S. exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact. Boeings diverse team is committed to innovating for the future leading with sustainability and cultivating a culture based on the companys core values of safety quality and integrity.

In India Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 80 years. People at Boeing have been supporting mission readiness and modernization of Indias defense forces and enabling connected safer and smarter flying experiences in the sky in the seas and in space.

About Boeing Defense in India

Boeing is committed to providing holistic lifecycle solutions for defense customers in India through Boeing Defense India (BDI). BDI serves as the local entity offering these solutions for government and defense customers in India. BDI plays an important role in the mission readiness and modernization of Indias defense forces. Efficient solutions timely support and flawless execution are critical elements of BDIs commitment to Boeing customers and the Indian aerospace and defense industry.

Peopledriven culture

At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore. We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration frequent team engagements and facetoface meetings bring diverse perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.

At Boeing we are inclusive diverse and transformative.

With us you can create and contribute to what matters most in your career community country and world. Join us in powering the progress of global aerospace.

Position Overview:

Boeing India Defense team is currently looking for Experienced Field Service Representative (FSR) Defense to be based out at New Delhi India.

Boeing has a multiyear support contract with the aircraft owner/customer. The FSR in addition to tasks described below is the Boeing customer facing representative. All daytoday communication typically flows through the FSR.

FSR position includes a short daily meeting in the evening to convey relevant issues to the program team in US. The goal of the Boeing team is to keep three BBJ aircraft ready to always fly and the FSR represents Boeing to the customer on internal/external issues. That goal will drive many other miscellaneous tasks not described here to be performed.

Position Responsibilities:

The specific requirements and duties include but are not limited to the following:

• Field Service Representative shall provide 24 hour 7 days per week on duty/on call field service support for airframe engines and Boeing or installed interior systems. This includes developing action plans and coordinating resources to provide solutions to resolve Aircraft On Ground (AOG) situations.

• FSR work location will be colocated with the customer in the hanger with the aircraft. Boeing FSR team has a private office on site.

• Provide Over the Shoulder instruction in operation line maintenance installation removal and system troubleshooting.

• Provide training on the Boeing 737 series or similar operation manuals.

• Provide handson troubleshooting and technical assistance to support organic aircraft field maintenance personnel as required.

• Provide aircraft specific technical knowledge interface relationships maintenance procedural advice associated troubleshooting guidance incidental repair assistance as well as task dependent technical/engineering data or drawing retrieval to support customer personnel

• Emphasize safety aspects to be observed on Boeing 737 series and similar aircraft.

• Provide guidance and recommendations to support Service Letters Service Bulletins and Airworthiness Directives as required.

• Participate in meetings with the customer and other contractors as required. Coordinate onsite support visits and meetings with senior IAF leadership

• Assist customer in getting proposals/price quotes for product and services provisioning and submission of invoices for release of payments.

• The ability to obtain an Indian Security Clearance allowing access to customer is required.

• Analyze maintenance difficulties and recommend changes to design operation maintenance inspection and training to improve the level of maintenance.

• Assist the aircraft customer in completing accident investigations and failure reports.

• Participate in technical reviews as requested by the customer.

• Facilitate component spares repairs and exchange transactions including the following:

• Coordinate requirements with customer

• Coordinate with the customer to export and import components as required

• Work with freight forwarders/shipping companies to import/export components including coordinating with customer on transactional activities

• Provide technical and operational content for warranty and spares issues.

• Assist customer in receipt quality inspection for airworthy spares/materials and resolving issues pertaining to discrepancies in supply if any.

The customer relies on Boeingprovided supplier support for aircraft and ground support equipment maintenance. Boeing puts suppliers on contract to perform required tasks. Due to the security requirements of the aircraft location the FSR will assist with suppler access including coordinating security clearances with the customer.

The FSR role includes a significant aspect of managing customer airplane software. Familiarity with MBF (including admin role) is key to providing on time SW uploads Maintenance Performance Toolbox (MPT) Managed File Transfer Transfer (MFT) accounts for delivery of LSAPs/TBR packages and other support as required.

Employer will not sponsor applicants for employment visa status.

BasicQualifications (Required Skills/Experience):

• Bachelors degree or higher is required as a BASIC QUALIFICATION with 8 years of relevant experience.

• FSR must be an individual that has broad experience in the following areas:

• Boeing 737 series or similar Aircraft Structures and Aircraft Rigging

• Boeing 737 series or similar Electrical/Environmental and Aircraft Systems

• Boeing 737 series or similar Navigation and Flight Avionics

• Aircraft maintenance activities

• CFM56 Engines/Honeywell 1319 Auxiliary Power Unit (APU)

Preferred Qualifications (Desired Skills/Experience):

• 5 years of experience in aircraft maintenance and repair computer applications such as MBF.

• 5 years of experience working with industry service documents such as Service Letters Service Bulletins or Maintenance Manuals

• Must be willing to be on call 24x7 as required to support emergent customer requirements.

• Must be willing to occasionally travel within India to support offsite aircraft modification efforts which may last up to 1 week.

• Experience reading and interpreting drawings specifications material processes system schematics and wiring diagrams.

• Logistics experience working with suppliers freight forwarders carriers customs clearance agents is helpful to assist with clearance and delivery of spares/repairs/exchanges to ultimate consignee.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years related work experience or an equivalent combination of education and experience (e.g. Master 8 years related work experience.

Relocation:

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: