Process Manager

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Process Manager
Hybrid Swindon or London
Salary 30000 to 45000 Bonus

Objection of the function/role

The Paytech Nexus platform is the core processing platform for the Edenred group and processes over 1.5 billion transactions per year in 30 countries over many different channels including openloop card schemes 80 closedloop card schemes various funding channels and UK & SEPA bank payment rails.

Thiscapability is utilised by a diverse portfolio of financial programmes including fintech challenger banks travel products fuel products employee benefits and retail gifting.

Paytech issue products for its agents under Paytechs own emoney licence overseen by the UK & Belgium regulators. Paytech also process transactions for clients who have their own emoney/banking licence.

This is a fantastic opportunity for an experienced process driven individual to join the Portfolio Tools & Process team who are responsible for deploying tools and processes across Paytech to support PayTechs portfolio delivery. This involves over 300 people in Market Success Delivery Product & Technology departments.

This is an opportunity to be part of a fastmoving environment where the teams key objectives include:

• Providing the financial metrics and breakdown to provide business insights in terms of total costs OPEX/CAPEX breakdown.
• Responsible for formalising and a single reference point for all employees for the endtoend delivery process
• Administrating and maintaining the tooling to maximise benefits for Paytech.
• Providing KPIs on portfolio delivery to complement Linear Bs tool on tech delivery metrics including capacity.

The outcome of all these points is to enable Paytech to run an efficient standardised delivery process utilising tooling for the business to make better informed decisions when prioritising strategic projects.

Accountable to

Portfolio Tools & Process Manager

Key Working Relationships

• Portfolio Tools & Process Manager
• Process Owners
• Market Success teams
• Multidisciplined Product domain teams
• Agile delivery teams
• Internal teams (e.g. finance legal and compliance operations)

Key Responsibilities

Process:

• Support Process Implementation and Control: Assist in the implementation and oversight of portfolio delivery processes to ensure effective execution.
• Run Review Meetings: Run the regular review meetings preparing the data communicating with participants and ensuring the process is adhered to.
• Facilitate and Support: Facilitate and support quarterly planning activities adopting a continuous improvement approach to participation process and data.
• Monitor User Adherence: Manage the monitoring and measurement of user compliance with established processes.
• Facilitate Stakeholder Workshops/Meetings: Enable the tools and process owner to conduct stakeholder workshops by gathering relevant data in advance and supporting by compiling findings for analysis postworkshop/meeting.
• Quality Assurance: Proactively highlight potential defects in portfolio delivery processes ensuring that improvements are addressed promptly.
• Encourage Innovation: Share ideas and potential improvements no matter how small to foster innovation and help achieve business objectives.

Tools:

• Process Implementation: Implement & advise on portfolio delivery processes set up in tools (e.g. JIRA JIRA Align Tempo).
• Configuration Changes: Implementation of portfolio delivery tool configuration changes
• Monitor & Maintain: Monitor and maintain processes that rely on tools for implementation and execution providing tool configuration changes as required.
• Process Run: Carry out operational running updates to JIRA JIRA Align Tempo and other tools that support Paytech portfolio delivery.

Management of Change:

• Document educate & train: Contribute to documentation and training materials for users of the portfolio delivery model processes and tools to ensure the information is easily found referenced and distributed.
• Train users: Deliver training and hold Q&A surgeries for new users of a process or tool and the rollout of new processes to support portfolio delivery.
• Organise change surgeries: Organise regular change surgeries where ideas can be shared and potential changes can be discussed to enable efficient management of change.
• Inform Users: Inform users of changes to the current portfolio delivery tools and processes facilitating their understanding and ensuring adoption/corrective action is taken where required.

Control:

• Monitor & Ensure Data Quality: Maintain high standards of accurate data quality identifying issues in data quality and proactively ensuring corrective action is taken.
• Measure & Monitor: Carry out measuring and monitoring activities as well as provision of feedback on performance of portfolio delivery processes to ensure quality efficiency of processes and inform ongoing improvements.
• Troubleshoot and Optimise Processes: Support users encountering issues with new processes and tools to ensure adherence to the processes and gather feedback for ongoing improvements.
• Support strategic decision making: Responsible for monitoring metrics and tracking of KPIs.

Skills & Behaviours

Core skills & behaviours

Education:

• Graduate or equivalent experience

Professional Experience:

• Experience and understanding of Change Management is essential
• Relevant experience in a process orientated role or involvement in improvement initiatives with measurable results would be beneficial
• Experience of managing multiple stakeholders towards a common goal would be beneficial
• An understanding of agile portfolio delivery methodologies would be beneficial

Technical skills:

• An analytical ability to recognise behaviour and data patterns is essential
• Experienced JIRA administrator/user would be beneficial
• Experienced JIRA Align administrator/user would be beneficial
• Understanding of Reporting tools and business KPIs would be beneficial

Soft skills:

• Ability to analyse summarise and identify trends in data
• Excellent attention to detail
• Adopts a methodical approach to tasks
• Good oral and written communication skills
• Good organisational skills
• Selfmotivator and happy to work in a fastpaced environment
• Ability to work across multiple teams and interact with different roles in the business including senior members
• Commitment to continuous improvement
• Positive attitude determined enthusiastic and resilient
• Ability to facilitate and ensure adoption of business processes
• Aptitude and commitment to developing a good understanding of Paytechs strategy culture and products

Additional Information

Paytech currently operate a hybrid working model between home and office working. Paytech have offices in London Swindon Brussels Bucharest and Mexico City.

Why Edenred PayTech

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking virtual cards debit credit and prepaid processing.

As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fastpaced and innovative business.

What you will get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment with a 3 days per week in the office
• Income protection
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit and other in office snacks & refreshments
• Volunteering programme
• Social events
• Pension Scheme employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Holiday trading scheme (buy or sell up to 5 days)
• Medical & international travel cover (leisure and action sports)
• Monthly gym allowance
• Employee referral bonus scheme
• Season ticket loan
• Cycle to Work scheme

Diversity:

Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age race colour creed religion sex sexual orientation gender gender identity or expression national origin citizenship marital status or civil partnership/union status disability pregnancy genetic information or any other basis prohibited by applicable country or local laws

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