Team Lead Case Manager

WHAT MAKES VOA SPECIAL

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serveour programs across Colorado look different because each community is distinct. We engage faith relationshipbuilding and volunteers wherever we go to lift up and support Colorados most vulnerable citizens.

Job Summary

Case Manager (Team Lead) directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needsbased and program eligibility assessments engaging in community outreach providing case management services and programwide service coordination. The Case Manager 4 (Team Lead) is responsible for possessing indepth knowledge regarding general program requirements and fieldrelevant best practices and standards in order to act as a resource guide and mentor for other team members. The Case Manager 4 (Team Lead) not only carries a case load but also leads a team. Further Case Manager 4 (Team Lead) is charged with serving as a mentor to junior personnel to support the development of knowledge and experience in best practice standards throughout their work group.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides case management services to Program Clients.

Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needsbased screenings.

Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.

Conducts communitywide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

Attends orientations trainings education programs staff meetings community meetings conferences and workshops as requested and applicable to meet the needs of the position

May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

Clearly documents all client interactions along with required eligibility and demographic information.

Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

Participates in professional development activities to promote the development of knowledge and experience in fieldrelevant best practices and standards and makes demonstrable progress toward working in accordance with these practices and standards.

Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.

Responsible for training staff members assigned to their team.

Reviews financial assistance requests and client file documents for adherence to programmatic requirements.

Develops and maintains a high level of understanding within their program. Acts as a reference mentor and guide for other staff seeking specialized knowledge/advice.

Coordinates and implements ongoing training and staff development activities. Assists supervisor in facilitating staff meetings using a teamwork approach.

Ensures that the team provides accurate and timely documentation and confidential record keeping.

Collaborates with supervisor to develop and lead outreach plans.

Composes analyzes and presents regular progress reports related to team goals.

Develops specialized knowledge related to service delivery database systems.

Performs all other duties as assigned.

COMPETENCIES

Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and Service).

Models and VOACOs three strategic critical virtues of HHS (Hungry Humble People Smart).

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM QUALIFICATIONS OF POSITION

Bachelors degree in human services social work or a closely related field or related experience.

1 year of direct fulltime case management experience demonstrating the ability to consistently apply fieldrelevant best practices and standards.

Must possess a Colorado drivers license and statemandated automobile insurance.

Must possess a personal vehicle that may be used for workrelated travel (reimbursement for mileage is available).

Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

PREFERRED QUALIFICATIONS OF POSITION

SOAR (SSI/SSDI Outreach Access and Recovery) Certification

1 year of experience directly relevant to the program which this position will work within.

Demonstrable leadership training and mentorship experience.

KNOWLEDGE AND SKILLS

Ability to inspire train mentor and lead teams.

Knowledge and skill in the application of Harm Reduction Critical Time Intervention Motivational Interviewing Trauma Informed Care and Housing First Principles.

Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.

Ability to work and thrive within a diverse multicultural team environment.

Ability to take initiative and work independently.

Ability to communicate effectively verbally and in writing.

Ability to apply appropriate selfcare in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Travel throughout the programs service area is required on a regular basis.

Must be able to work in diverse and at times uncomfortable environments such as homeless shelters service facilities streets offices and all other locations as necessary to fulfill program objectives.

POSITION TYPE AND EXPECTED HOURS OF WORK

FullTime or PartTime as indicated in the posting.

Work hours may vary but are typically scheduled around a 40hour workweek designed to fulfill program objectives with occasional overtime requirements.

LOCATION

Throughout the program service area. VSS Field Offices located in: Denver Greeley Fort Collins Grand Junction Durango Alamosa Pueblo and Colorado Springs. This position will cover both the Colorado Springs and Pueblo areas.

Salary Range : $23.00$25.00

Commensurate with experience expertise proficiency and market benchmarking.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health Dental Vision Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply