Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Under minimal direction the Operations Manager oversees the entire local Service Operation. The Operations Manager role is a hybrid role with much of the focus on the office.
Other duties may include daily inspection and inventorying of Division Service Trucks overseeing warehouse and equipment staging and ordering stock parts. The Operations Manager is also responsible for growing the service department while following the companys policies and procedures.
Primary Responsibilities (include but are not limited to):
- Managing daytoday operations of the service department.
- Plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctly
- Review workload and manpower to meet customer commitments in a costeffective manner
- Ensure that projects are completed timely below budget and to the customers satisfaction
- Oversight and management of subcontractors including job site reviews workmanship punch list competition and purchase orders
- Daily inspection and inventorying of Division Service Trucks
- Leading the service departments growth
- Reinforce the companys policies and procedures
- Ability to remain flexible and adjust promptly and effectively during change.
- Ensure compliance with company policies and procedures
- Drive ADVANCE Technician Training Program at the Division
- Drive change in culture towards one of continuous improvement and employee engagement
- Performs other duties as assigned
Knowledge Skills & Abilities:
- Work requires reasonable judgment in applying and interpreting policy procedures or precedentsto problems of a welldefined nature.
- Work requires personal contact with others outside the department to effect the finaldetermination of problems of a recurring but nonroutine nature.
- Demonstrate practical interpersonal skills to interact with all employees within theorganization.
- Demonstrates planning and problemsolving/investigative skills as required to research inquiriesrelated to job responsibilities.
Working Conditions:
Work incorporates a mixture of office and some fieldwork. Therefore this position is classified as essential and those employed are expected to report to work in all conditions unless otherwise directed.
Certifications and Qualifications Required:
High School graduation or equivalent is required; a Bachelors degree is preferred. Prior experience in the dock and door industry is preferred. You will be required to attain your forklift and scissor lift certifications within 30 days and complete and earn your OSHA 30 certification training within 60 days of your effective date. Previous experience in manufacturing distribution and service industries is helpful.
Established computer skills and familiarity with Microsoft Windows and Microsoft Office (Excel Word and Teams) preferred.
- Customer Service Oriented
- Demonstrated leadership experience and capabilities
- Be accessible to customers and coworkers
- Be accountable to yourself and the company for your performance
- Be positive and enthusiastic
- Be a team player hustle and have a great attitude
- Practical oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties obligations and activities may change or new ones may be assigned at any time with or without notice.
Equal is Greater
At DuraServ Inclusion and Diversity are more than just words for us as our teams positively impact our employees customers and community stakeholders from every background.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity. DuraServ is proud to be an equal opportunity workplace.
DuraServ is an equal opportunity employer and values diversity. All employment is decided based on qualifications merit and business needs.
McKendry Door Sales and Service is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process please email
Required Experience:
Manager
Employment Type
Full-Time
