Business Process & Solutions Analyst â Billing & Invoicing
Business Process & Solutions Analyst â Billing & Invoicing
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1 Vacancy
Job Description
Are you ready to be part of a company thats not just talking about the future but actively shaping it Join The AES Corporation (NYSE: AES) a Fortune 500 company thats leading the charge in the global energy revolution. With operations spanning 14 countries AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work you can be confident that youre joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations and with $12.7B in revenues in 2023 we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a netzero future AES is committed to meeting the Paris Agreements goals by 2050. Our innovative solutions such as 24/7 carbonfree energy for data centers are setting the pace for rapid global decarbonization.
If youre ready to be part of a company thats not just adapting to change but driving it AES is the place for you. Were not just building a cleaner more sustainable future were powering it. Apply now and energize your career with a true leader in the global energy transformation.
Business Process & Solutions Analyst Billing & Invoicing
GROUP: Customer Systems
LOCATION: US Dayton OH (MacGregor Park)
JOB DESCRIPTION SUMMARY
As AES strives to become the customer first digital focused clean energy provider of the future the success of our customer experience platforms applications and programs become critical to our strategic success. The successful business process & solutions analyst will play a pivotal role in owning the billing and invoicing processes for AES Ohio and leading the execution and deployment of customer system changes by partnering directly with our local and global digital teams business stakeholders and strategic partners to ensure our vision is translated to customer outcomes.
POSITION SCOPE:
In this role you will be responsible for coordinating with business stakeholders and subject matter experts from metertocash operations as a business process and solutions analyst for Billing and Invoicing within the AES Ohio Customer Systems team. The Customer Systems team is responsible for implementing strategic and regulatory initiatives in coordination with the digital product owners collaborating with leadership and other stakeholders to develop the business prioritization roadmap for utility transformation initiatives managing and seeking improvements to business processes across all key functional areas and engaging the business to ensure adoption or awareness of changes. You will have an important role by acting as a liaison between business end users and the digital support team in defining the business requirements and specifications of the SAP solution through functional design endtoend testing and bill output verification. You will be responsible for ensuring production support incidents and change requests are triaged and prioritized appropriately delivered on time and tested effectively to ensure all business requirements have been met before deployment.
PRIMARY RESPONSIBILITIES:
- Identify define and manage highlevel business requirements for system changes detailed system change specifications business process designs and procedures
Maintain focus on business outcomes and define the business solutions and structures needed to realize these opportunities
Analyze laws regulations tariffs and changing business strategies to find practical solutions to functional CIS system designs and integrations focusing on aligning processes across US utilities and using standard SAP ISU configuration where possible.
Serve as primary contact to the business community to ensure that its needs are fully understood
Design the SAP configuration and customization process so that it meets the business process design and application requirements
Use the business process requirements to drive out application requirements and metrics
Validate the design with the stakeholders to ensure that the design satisfies the requirements
Identify operational impacts of system/process changes and provide direction on impacts
Collaborate with other business process and solutions analysts and digital product owners to ensure information is shared for complete endtoend solution
Provide daily support for business operations including first line of triage for end user issues service desk incident prioritization and change request backlog maintenance
Perform user acceptance testing for incident resolutions and deployment of change requests
Troubleshoot system problems identify operational impacts of problems and recommend riskadverse and costeffective solutions
Assist in developing training to educate trainers and end users on performing CIS transactions
Ensure system processes are compliant with laws regulations and tariffs
Coordinate system parameters to meet business needs as they relate to implausible reads bill/invoice document creation exception outsorting tariff modeling and business process exception management (BPEM)
Gather requirements for ad hoc and recurring reports
BASIC REQUIREMENTS:
Bachelors degree in business computer science or other related field or significant customer information system experience
Must have strong computer skills including using Microsoft suite
Analytic and detailoriented
Excellent verbal and written communications skills
Ability to work independently prioritize and meet deadlines
Ability to take ownership of several projects simultaneously
Ability to challenge yourself and learn new skills
Ability to collaborate well with various stakeholders and teams (customer service digital metering regulatory etc.)
PREFERRED SKILLS:
Technical understanding of SAP ISU or similar CIS system(s)
Knowledge and experience in design and configuration of rate structures for residential commercial industrial and other complex tariffs
Experience working with metertocash personnel to design optimal user experiences
Knowledge of integrations with device and meter data management systems such as SAP Energy Data Management Meter Inventory and AMI Head End systems
Experience working with Business Data Exceptions (BDEx) application to improve BPEM resolution
Knowledge of integrations with selfservice channels (IVR web portal mobile app)
Forward looking with the ability to quickly adapt to changing business needs
Understanding of relevant Ohio regulations and tariffs
Ability to translate business needs tariffs and regulations into CIS specifications
Ability to develop documentation related to CIS system and process changes
Ability to mentor others
Two (2) years or more experience in implementing and/or supporting SAP ISU solutions
Required Experience:
IC
Employment Type
Full-Time
