Industry: Retails
Job Summary:
As the Restaurant Manager you are responsible for the endtoend operations of the restaurant ensuring high standards in service food quality team performance and customer satisfaction. You act as the primary onsite leader aligning strategic goals with daily operations while upholding the brand image and driving commercial success.
Key Responsibilities
Operations & Service Quality
- Oversee daily restaurant activities to maintain brand standards in service cleanliness and ambiance.
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Coordinate closely with kitchen leaders to ensure food quality speed of service and smooth guest flow.
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Monitor the floor during service manage opening/closing routines and ensure all service points function efficiently.
Guest Experience
- Create a warm and memorable dining experience for every guest.
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Handle complaints and special requests with professionalism and care.
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Promote upselling and personalized service to enhance customer loyalty and revenue.
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Collect and act on guest feedback to drive continuous improvement.
Business & Financial Performance
- Set sales targets control costs (labor food & beverage) and monitor key KPIs (e.g. table turnover guest satisfaction).
- Analyze sales and performance variances to identify improvement areas.
- Support local marketing initiatives and identify ways to improve profitability.
Team Leadership
- Hire train and onboard staff in alignment with the brands values and service standards.
- Lead daily briefings performance reviews and motivate the team for high performance.
- Foster a positive team culture ensure grooming and behavior meet brand expectations.
Procurement & Inventory
- Manage supplier relationships pricing and delivery schedules.
- Conduct inventory checks minimize waste and maintain accurate stock levels.
Compliance & Hygiene
- Ensure full compliance with food safety hygiene and HACCP protocols.
- Conduct regular audits and checks to maintain cleanliness and equipment safety.
- Liaise with maintenance and corporate teams for infrastructure upkeep and audit readiness.
Main requirements:
- Degree/Diploma in Hospitality Hotel Management or Business.
- 57 years of restaurant management experience ideally in upscale or hightraffic settings (airports hotels).
- Preopening experience is an asset.
- Strong leadership guestservice orientation and problemsolving skills.
- Fluent in English; other languages a plus.
- HACCP certification preferred.
- Proficient in POS systems inventory tools and MS Office (especially Excel).
- Comfortable with diverse teams and multicultural environments.