Director of Digital Media Enterprise Renewals

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Adobe Clouds

The Adobe brand is built on two core businesses; Digital Media (DMe) and Digital Experience (DX). DMe and DX incorporate our creative document and experience clouds and combined they drive experiential digital transformation across every industry and sector. In fact Adobe are the only organisation able to deliver the complete solution: We help our customers to create publish promote manage and monetise content everywhere and anywhere through personalised experience. If you want to play a part in building the future Adobe is an outstanding place to be!

The Opportunity

Adobes Enterprise Renewals team focuses on maintaining and growing our Digital Experience business to our enterprise customers. The Director of Digital Media Enterprise Renewals is responsible for building the vision strategy and practice needed to lead customer engagement align to Adobe retention goals for our ETLA business. This leader will be responsible for understanding the business objectives and developing and delivering the strategy needed to accomplish business objectives.

What youll do

• Think strategically about the state of the business; develop an intimate understanding of our customers and what success means to them.

• Define the vision and strategy of customer retention across all Digital Media products and the ETLA program in collaboration with the Virtual team.

• Understand business opportunities for driving lifetime value to users define operating plans cross functionally and be held accountable for delivery against them.

• Be responsible to deliver quarterly and annual goals for customer retention aligning with the 3year strategic roadmap for Digital Media.

• Present health of business and growth opportunities to senior leadership on an ongoing basis. Be responsible for attrition forecast for all DMe enterprise lines of business Commercial Federal Education and State and Local Govt.

• Drive strategic alignment of vision goals and approach across various teams like Product BU Marketing and GotoMarket for enterprise customers.

• Develop data influenced insights to understand the health of the business and discover new opportunities for growth.

• Drive renewals process/cadence which includes the process to identify all renewal accounts each week supervise the prerenewal process sales quoting closing and growing each renewal in collaboration with the sales teams.

• Work closely with global leadership to drive KPI strategy and reach growth and retention goals.

What you need to succeed

• Strong discernment of enterprise customers and mature subscription business proven leadership capabilities and demonstrated abilities to thrive in a complex business environment.

• Experience in leading teams to a quota for growth and attrition Strong analytical background and critical thinking skills.

• Extensive understanding of the tech industry in roles such as business strategy analytics marketing retention etc.

• At least 5 years of leadership experience within a complex matrixed environment Ability to navigate a matrixed organization and represent team with integrity and selfsufficiency Excellent written and verbal communicator with strong executive presence.

As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique CheckIn approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the fantastic benefits we offer at .

Adobe is an equal opportunity employer. We hire dedicated individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realise that new ideas can come from everywhere in the organization and we know the next big idea could be yours.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call (408).