Renewals Manager, EMEA
Renewals Manager, EMEA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. Its personalized practical and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.
Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.
Learn more about us on our company page.
Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Trkiye. This is an in-office position requiring three days a week in the office (Tuesday Wednesday Thursday) and flexibility on Mondays and Fridays
Who we are looking for:
We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Enterprise Customer Success and Enterprise Account Executives team to maintain and grow our account base.
Youll proactively manage a portfolio of Enterprise client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region. This role is a remote work from home opportunity located in Dublin Ireland
Youll proactively manage a portfolio of Enterprise client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region.
Were excited about you because you have:
Demonstrable B2B SaaS Renewals experience of 2 years working with mid-level large Enterprise Accounts.
Significant experience negotiating with customers across EMEA with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.
Ability to work autonomously and with the flexibility to accommodate the regions you are working across
Ability to negotiate terms for complex deals while maintaining great client relationships
Superior time management skills; excellent attention to detail
Experience managing clients with Gainsight a plus
Ability to adapt quickly in a fast-paced start-up environment but also an interest in helping build sustainable processes
Love for teamwork and commitment to building a world-class enterprise-level global customer experience together
What youll be doing:
Own approximately 45 renewals quarterly for Enterprise customers in EMEA
Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client.
Leverage the renewal event with customers to demonstrate business value optimise multi-year subscriptions and expand partnership with our customers.
Work with Sales and Customer Success leaders across EMEA and at HQ in the United States proactively reporting on renewal health customer escalations and recommended course of action.
Directly negotiate all renewal terms with client procurement teams.
Maintain a 4-month rolling forecast and track all renewal activity in Salesforce
Why work here
Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.
Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.
Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.
Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs
Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.
At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. We understand that not everyone will match each of the qualifications. However we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align wed love to hear from you!
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Required Experience:
Manager
Employment Type
Full Time
