Service Operations Associate Analyst: Night Shift
Service Operations Associate Analyst: Night Shift
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Salary Not Disclosed
1 Vacancy
Job Description
Thanks for your interest in Childrens Mercy!
Do you envision finding a meaningful role with an inclusive and compassionate team At Childrens Mercy we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference which is why we have been recognized by U.S. News & World Report as a top pediatric hospital for eleven consecutive years.
Childrens Mercy is in the heart of Kansas City a metro abounding in cultural experiences vibrant communities and thriving businesses. This is where our patients and families live work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in childrens health we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.
Overview
Service Operations Associate Analyst is responsible for daytoday Service Desk Tier 1 support work that includes system monitoring and Tier 1 level troubleshooting of IT issues through Incidents Requests and support phone calls and/or chats. Associate Analyst follows established processes and procedures in the form of training plans knowledge base articles and organizational documentation. Provides Customer Service to CM staff on IT related issues and communicates in an accurate and effective manner to relay information to end users team members and internal support teams.
This is an onsite Night Shift role with Weekend Rotations. Great Shift Differential!
At Childrens Mercy we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve as well as our core values of kindness curiosity inclusion team and integrity.
Additionally its important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve as well as the Childrens Mercy staff we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found nonimmune to measles mumps rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus diphtheria acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines medical and/or religious exemptions can be further discussed with Human Resources.
Responsibilities
- Serves as the first point of contact for internal users seeking technical assistance and provides troubleshooting support on a wide variety of systems applications and devices. Provides monitoring of CM systems network servers interfaces data centers and acts on issues.
- Completes assigned training to stay up to date and in the know on existing new upcoming and changing technologies to enhance technical skills for support of internal users and IT teams.
Qualifications
- Associates Degree in technical focus preferred and 1 year experience in customer service strongly preferred. OR
- High School diploma or equivalent and 12 years experience in Service Desk Help Desk Call Center Customer Service Customer Support Technical Support NOC or customer service. or
- Helpdesk International Customer Service Representative certification (HDICSR) Preferred
Benefits at Childrens Mercy
The benefits plans at Childrens Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Childrens Mercy benefits.
Starting Pay
Our pay ranges are market competitive. The pay range for this job begins at $20.69/hr but your offer will be determined based on your education and experience.
Remote Work/Work from Home
This position is not eligible to work remotely which means that the person hired will be required to work onsite at one of our Childrens Mercy locations and may not work from home.
EEO Employer/Disabled/Vet
Childrens Mercy hires individuals based on their job skills expertise and ability to maintain professional relationships with fellow employees patients parents and visitors. A personal interview formal education and training previous work experience references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race color religion sex national origin age disability creed genetic information sexual orientation gender identity or expression ancestry or veteran status. A drug screen will be performed upon hire. Childrens Mercy is smoke and tobacco free.
Our commitment to Diversity & Inclusion
CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our hospital stronger and our patient care more compassionate.
If you share our values and our enthusiasm for service you will find a home at CM. In recruiting for our team we welcome the unique contributions that you can bring including education ideas culture ethnicity race sex sexual orientation gender identity and expression national origin age languages spoken veteran status color religion disability and beliefs.
Required Experience:
IC
Employment Type
Unclear
