In the role of senior process associate you will execute transactions as per prescribed guidelines and timelines reviews and validates the inputs from the other team members support your manager in training activities daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines policies and norms of Infosys.
In this role you will be responsible for transition coordination process training and certifications for the team talent management related activities Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions knowledge management and process reengineering activities. Your responsibilities will include but are not limited to:
Responds to payroll queries and concerns from employees within timelines
Sends responses accurately
Handles responsibly sensitive and confidential payroll information
Assists auditors with their needs (reports etc)
Location for this position is Tempe AZ. Hybrid
Qualifications Basic
High School Diploma or GED Equivalent
At least 1 year of experience relating to the job description
Preferred
Relevant work experience in the area of payroll processing and replying to payroll queries
Basic knowledge of payroll fundamentals
Professional written and verbal communication skills
Analytical skills
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
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