Sr Process Optimization Specialist

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Supports team by maintaining and improving the quality and integrity of data collected for decisionmaking and partners across the organization to ensure consistent reporting of information.

• Communicates effectively with end users vendors peers and management on system related topics and issues.

• Serves as role model mentors and supports Process Optimization Specialist as needed.

• Analyzes and makes recommendations for improved data quality.

• Partners with stakeholders to identify areas of inefficiency/duplications as well as areas of efficiency

• Leads or participates in process improvement projects and committees charged with improving patient care delivery systems and processes by offering analytic skills and knowledge of available data.

• Assists team in the development implementation and maintenance of automated and integrated methodologies for data collection retrieval presentation analysis and interpretation.

• Ensures all reported data and information are accurate consistent relevant and timely.

• Identify financial and statistical information needed to support decision makers.

• Participates in the selection process and implementation of new solutions that improve integration/optimization of processes/systems

• Supports operational teams by providing advice in operational and strategic technology decisions

• Bachelors degree required

• Five years experience working with decision support systems

• Healthcare industry experience preferred

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Strong data analysis and problem resolution skills

• Knowledge of time & attendance and scheduling practices and the ability to analyze the associated data to identify improvement opportunities

• Extensive knowledge of current technologies data warehousing and statistics.

• Strong ability to evaluate prioritize and problem solve a variety and multiplicity of tasks and ensure timely and accurate completion.

• Knowledge of Heath Care Industry (Clinical Finance/Accounting Research) preferred

• Demonstrated ability to work independently and take initiative

• Excellent analytical organizational and prioritization skills

• Strong communication teamwork and interpersonal skills. And ability to communicate throughout all levels of the organization

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New YorkPresbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same highquality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16slice CT scan ultrasound and a full onsite stat chemistry lab.