Help Desk Technical Support
Help Desk Technical Support
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$ 45000 - 55000
1 Vacancy
Job Description
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Why Join Our Team
- Growth Opportunities: We invest in your professional development.
- Positive Work Environment: Supportive colleagues and a collaborative culture.
- Impact: Make a difference by helping users overcome technical challenges.
- AboveAverage Compensation: Performance incentives competitive salary and benefits package.
- Professional Customer Support: Answer incoming calls emails and manage ticket queries from endusers with technical issues.
- Ticket Management: Prioritize and manage help desk tickets efficiently.
- Troubleshoot: Diagnose and resolve basic technical problems related to hardware software and network connectivity.
- Documentation: Maintain accurate records of incidents resolutions and user interactions in the service desk ticketing system.
- Escalation: Properly escalate unresolved queries to the next level of support.
- Collaboration and Knowledge Sharing: Work with team to determine best solutions for customers and turn knowledge into helpful articles to assist both customers and the team.
- Operational Documentation: Develop and update operational processes and procedure documentation.
- Technical Aptitude: Strong familiarity with Windows operating systems troubleshooting czar good hardware and software understanding. Good working knowledge of networking firewalls switches routers M365 environment Active Directory and Azure/Entra.
- Customer Service Skills: Excellent communication and problemsolving abilities.
- Adaptability: Willingness to learn and adapt to new technologies.
- Team Player: Collaborate effectively with colleagues and other support tiers.
- Certifications: Relevant certifications (e.g. CompTIA A Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- Employment Eligibility: Must be legally authorized to work in the U.S.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Employment Type
Full-Time
